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Unit 21 Training and Development Learning Aim B (P3,P4M2,D2)
- Institution
- PEARSON (PEARSON)
Unit 21 Training and Development Learning Aim B (P3,P4M2,D2)
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Learning Aim BTypes of training
Internal/in-house/on-the-job training, e.g. induction, coaching, mentor/buddy
systems, shadowing, peer training, job rotation, projects, business documentation,
presentations, wikis
. • External/off-the-job training, e.g. secondments, e-learning/online learning,
vocational and professional courses, conferences, seminars, workshops.
• Integration of strategies, e.g. course of study with work-based learning, day
release systems.
• Training programmes, e.g. graduate, management.
Internal Training
Internal training refers to what training customers receive from their manager during
their jobs. Internal training is used by many businesses such as Amazon to train their
employees during their jobs where their managers instruct and learn skills to their
employees in order to perform their specific tasks and achieve their targets.
Employees are always seeks to be on their next position and they prepare
themselves by having internal techniques such as;
Induction
Induction training introduces new employees to their new profession or job role,
within an organisation. For example Amazon employees, starting a new role with
Amazon can be an anxious time and an effective induction programme alleviates
anxiety. Induction enables them to understand more about the organisation, their role
and ways of working, as well as to meet new colleagues.
Coaching
As training provides employees with the knowledge and techniques to develop their
skills, coaching helps instil these skills by helping employees apply them at work
appropriately. Amazon managers and instructors use coaching training for their new
employees to make them understand their specific roles and responsibilities to
enhance their skills and their abilities to perform.
Mentor/buddy systems
It refers to when the colleagues and all the employees make discussions with each
other to support each other to make sure that the workplace has a smooth transition.
Amazon employees do discussion with their colleagues and gain important ideas as
well as they tell each other their strengths and weaknesses which allows them to
make their weaknesses stronger. Amazon managers can act as mentors for
employees as they will be the first point of contact for any concerns. Through
mentoring employees will get to see a different way of completing a task, they can
then take preferred qualities to the use in their own process which may improve
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