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Aviation Management: Crisis Comunication Management

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The aviation industry is vulnerable to various crises and emergencies, from minor incidents to major accidents or terrorist attacks. To effectively handle such situations, aviation management requires a crisis communication management plan. This plan should outline procedures and protocols to be fo...

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  • March 16, 2023
  • 1
  • 2022/2023
  • Lecture notes
  • Mcalistar debby
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Crisis Communication Management in Aviation Management:
Crisis communication management is an important aspect of aviation management. It
involves a set of procedures and protocols that are put in place to effectively
handle crises and emergencies that arise within the aviation industry. These crises
can range from minor incidents such as flight delays and cancellations to major
incidents such as accidents and terrorist attacks. Effective crisis communication
management can help minimize the impact of these crises on the aviation industry
and its stakeholders.
The following are some of the key concepts related to crisis communication
management in aviation management:

1. Crisis management plan: A crisis management plan is a document that
outlines the procedures and protocols to be followed in the event of a crisis. This
plan should be developed well in advance and should be regularly updated to ensure
that it remains relevant.
2. Crisis communication team: A crisis communication team is a group of
individuals who are responsible for managing communication during a crisis. This
team should include representatives from various departments within the aviation
organization, such as operations, public relations, and legal.
3. Communication channels: Effective communication during a crisis is
essential. The crisis communication team should identify and establish various
communication channels, such as social media, email, and phone, to keep
stakeholders informed.
4. Crisis communication messages: The crisis communication team should
develop a set of key messages that can be used to communicate with stakeholders
during a crisis. These messages should be clear, concise, and consistent across all
communication channels.
5. Training and drills: Regular training and drills are essential to
ensure that the crisis management plan and communication protocols are effective.
These drills should involve all members of the crisis communication team and should
simulate a real crisis situation.


In summary, crisis communication management is a critical aspect of aviation
management that requires careful planning, effective communication, and regular
training and drills. By having a well-developed crisis management plan and an
experienced crisis communication team in place, aviation organizations can minimize
the impact of crises and emergencies on their stakeholders.

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