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Training and Development Unit 21 Assignment 1,2 and 3 (DISTINCTION*) 2023 coursework

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Module
Unit 21 - Training and Development

Institution
PEARSON (PEARSON)

This report is for Unit 21 Training and Development Assignment 1 & 2 Learning aim A: Investigate training and development in a selected business & Learning aim B: Examine the planning and delivery of training programmes in a selected business. This work covers all of the criteria required to achiev...

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Uploaded on May 11, 2023
Number of pages 30
Written in 2022/2023
Type Essay
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Grade A+

btec business
btec business unit 21
unit 21 learning aim b
laa
lab
lac
unit
unit 21 learning aim a business
unit 21 training and development assignment 2
unit 21 training and development assignment 1

AngelaSteven Member since 2 year 352 documents sold

Training and development
Unit 21
Distinction Report

Training and development
Training and development refers to educational activities within a company created
to enhance the knowledge and skills of employees while providing information and
instruction on how to better perform specific tasks. For example, organisations like
Amazon trained their employees in order to make them efficient, develop their skills,
make aware of rules and regulations, and leave a positive impression on customers
by providing them with effective goods and services . This is useful for Amazon to
train their employees because it allows them to improve their employees productivity,
turnover and reduces costs. Training also improves employee engagement,
satisfaction, and their performance in adapting to an advancing competitive area.
This leads Amazon employees to perform better in their jobs and produce a higher
standard of work.

Amazon has a wide range of employees about 1608000 and they trained them by
providing them skills. They offer different types of training whether it is warehouse
training or office job training. Different trainings at amazon have different session
hours at Amazon and employees get paid for their training which is beneficial for
Amazon employees as they get paid with trainsing. Warehouses at Amazon do not
have as much training as an office job because in warehouse jobs, Amazon just
teaches skills, rules and regulation and does not require qualification to manage the
product and services distribution and organisation, however Amazon office job
training is more about qualification, personal skills and being organised in
paperwork.

P2 Describe how a selected business identifies training needs

Training need refers to an organisational goals and objectives and figuring out the
tasks and employees tasks and customers desires to fulfil. Training needs to gather
information on where businesses like Amazon employees are starting so that
Amazon can give them objects they need to meet Amazon’s goals. Amazon
identifies the training needs by deciding organisational goals and objectives and
what they are trying to achieve, by talking to their employees by asking them what
they need to do their job better , are they satisfied or not, what might make them
happy, etc. Amazon also conducts surveys and questionnaires in order to gather
ideas from employees' needs which assists them to improve their training process by
making it better. Another approach that Amazon utilises is to identify their training
needs by evaluating their current training resources. For example, if Amazon
currently trained their employees and needs to train new employees, they look for
old resources that they used for old employees to train to improve those resources to
give better training skills than before. Amazon’s training resources include skills of
processing the orders, dealing with complaints and disputes,delivery methods,

,Training and development
Unit 21
Distinction Report

processes to receive production from suppliers, etc. moreover Amazon identifies
their training needs in order to health check on their skills, talent and capabilities of
the business which reviews;

current skill levels of staff
Current skills level is about rating the employees current performances at their jobs,
such as measuring out how they are performing in the business, what they need to
improve, what are their weaknesses, strengths and what they need to make the
business run efficiently. This helps Amazon to know what they could do to make their
employees work effectively and boost their skills. Amazon appreciates their
employees by providing them good skills to manage their tasks which allows them to
keep the environment stable. By reviewing their staff current skills they give awards
to their employees with good skills and with bad skills they give training to their
employees to make them satisfied with working at Amazon.

identifies skills
Amazon identifies individual skills in order to be competitive in the retail industry and
to make their business operations run effectively without having issues. By
identifying their skills such as organising their time management, delivering orders
on time, receiving orders, receiving production from suppliers, online orders
management, etc. this makes Amazon aware of improvements they need to make to
boost their skills and fulfil their skills needs to increase the productivity of the
business.

knowledge gaps in the business
A knowledge gap is a difference that is related to capability, skills and proficiency. It
occurs when there is a significant difference between what an organisation needs
and the current capabilities of its staff. Skills and knowledge gaps are one of the
biggest barriers to successfully achieving business goals. Knowledge gap in the
business is essential for Amazon because it allows them to recognise what their staff
capabilities are and how their capabilities are different from their organisations needs
and how Amazon could train them to gain their strengths in skills.

looks at new skills that could take the business forward
Identification of training needs analysis leads business to see talent and capabilities
of s business which leads them to look at new skills that could take their business
forward. Amazon archives this by researching new ideas on skills and performances
that they could teach their staff to make more efficiency in their business
performances. This is essential for every business to look at new skills and
opportunities as it drives business to see future growth and take business forward.

, Training and development
Unit 21
Distinction Report

M1 Reasons for training

Businesses do their employees training in order to improve individuals' level of
awareness, boost workplace engagement, relationship, fulfil their business
objectives and increase their employees motivation to perform their jobs well.the
business objectives include;
Strategic
Strategic is an outline of the actions and decisions a company plans to take to reach
its business goals and objectives. This defines what the business needs to do to
reach its goals, which can help guide the decision-making process for hiring and
resource allocation. This contains; increased profit, Market leader, and Increased
turnover.

increase profit
Amazon increases their profitability by offering saving deals by selling bundles that
are less expensive than selling products individually, and Amazon gets increased
profit either by a higher volume of sales or by moving slow- moving items(or both).
Moreover Amazon increases their profitability by improving their customer service
and delivering their customers products on next day delivery which makes customers
satisfied and happy when they receive their parcels early. Resulting in Amazon
increased growth and profitability.

Increase turnover
Amazon increases their turnover by increasing the sales volume and treating their
employees well so they treat customers well which would make the working
environment stable, resulting in increased turnover of sales. Sales training helps
them improve their sales, as it assists Amazon to identify that their employees are
performing their jobs effectively. When there is increase turnover of staff in the
Amazon, there is more likely to see downfall for them because if there more staff
leaving Amazon business, this will indicate that the they are not treating their
employees well and when there is decreased staff turnover in Amazon then this
means they are on growth position and more likely to see future growth and
profitability.

market leader
Amazon is a market leader among all its competitors by its global scope and reach
as they gain revenue from e retail sales of electronics and other products. Amazon is
a valuable and well known brand worldwide due to its affordable prices, fast
deliveries, and reliable service. Amazon customers choose Amazon because it
provides a better quality of products than its competitors and always meet the

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Training and Development Unit 21 Assignment 1,2 and 3 (DISTINCTION*) 2023 coursework

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