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Communication skills for health and social care
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In this document described communication skills need to work in Heath care sector.
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Pearson BTEC Level 1 Introductory Diploma in Health and Social CareUnit HSC6- Communication Skills for Health and Social Care
Name: Amandeep Kaur
Group: B
Sandwell College 2020-2021
,Learning aim A: Listen to and communicate about a
health or social care situation.
Learning aim B: Demonstrate skills in literacy and
managing information when recording information.
Page | 1
, Introduction:
Describe in detail what is meant by effective
communication is in health and social care: - include the
source of your information
Effective communication is defined as the ability to communicate information
to another person effectively. In health and social care person with strong
verbal, non-verbal and written communication skills are helping to sharing
information between people within organisation for their commercial benefit.
Communication goes beyond information and skills to cover all facets of
contact and practice. In social care staff must be able to understand and speak
respectfully about potentially difficult processes and concerns if appropriate.
Confrontation or disagreement may take place, and it is perhaps the most
critical application of good communication skills for treatment to reduce these
problematic circumstances.
As you can imagine patients to believe like they have lost control of their life
as they enter the treatment system. Simple things that they take for granted
become harder, a nurse or carer can dictate tasks day after day. If effective
communication is possible, people may stop feeling like this, open their voices
to talk more and have a say in their care.
Write down three purposes of communication in health
and social care.
Good communication helps patient/clients feel at easy: This can sometimes
lead them to speak out of character, perhaps being a bit rude or aggressive.
1
Having good communication with health care worker will reduce their
anxiety and build their confidence.
Good communication helps patients to fell in control: Losing control will
make people feel helpless and hopeless, which is not good enough to
2 improve their chance of recovery from illness. But good communication can
stop these emotions. It can help people realise that they still have a say and
are still in control of their own lives.
Good communication can make patients feel respected: The most precious
thing we can give to another person is our time. When we show that we are
preparing to set aside all the other thing that we need to spend time with
3
others to listen to them, to get to know them and to understand how they
feel, we show that we are really respect that person. Being able to interact
well allows us to do this for our client’s/patients.
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