1. Business has become a unified, global field as trade barriers fall, communication becomes faster and cheaper, and consumer tastes converge.
*a. True
b. False
2. When Harbor Trades, a Korean-based company, makes resources including technology, managerial skills, and patent and tradema...
,1. The late famed management theorist Peter Drucker is often credited w
ith creating the modern study of management.
*a. True
b. False
2. Efficiency refers to the degree to which the organization achieves a
stated objective.
a. True
*b. False
3. Technical skills are most important at lower organizational levels w
hile conceptual skills become more important as managers move up the or
ganizational hierarchy.
*a. True
b. False
4. The individual performer is a generalist and coordinates a broad ran
ge of activities.
a. True
*b. False
5. A manager forwards information to other organization members in the
disseminator role.
*a. True
b. False
6. The rise of virtual work has led to a decline in organizational hier
archies.
*a. True
b. False
7. The humanistic perspective contains three subfields: scientific mana
gement, bureaucratic organizations, and administrative principles.
a. True
*b. False
,8. A criticism of human relations management is that it ignores the soc
ial context and workers’ needs.
a. True
*b. False
9. Administrative acts and decisions recorded in writing is one of the
six characteristics of the ideal bureaucracy.
*a. True
b. False
10. Fayol's unity of command principle emphasizes that each subordinat
e receives orders from one, and only one superior.
*a. True
b. False
11. The scalar chain is a hypothetical chain that provides horizonta
?
l links between unionized workers in different departments in an org
anization.
a. True
*b. False
12. The Hawthorne studies led to the early conclusion that positive hum
an relations can lead to significantly higher performance.
*a. True
b. False
13. An assumption of Theory Y is that the average human being has an in
herent dislike of work and will avoid it if possible.
a. True
*b. False
14. The systems thinking approach develops theories about human behavio
r based on scientific methods and study.
a. True
*b. False
, 15. Organization development is a specific set of management technique
s based in the behavioral science approach.
*a. True
b. False
16. The management science approach uses qualitative data in managem
?
ent decision making.
a. True
*b. False
17. The field of management that specializes in the physical productio
n of goods or services refers to operations management.
*a. True
b. False
18. Contingency thinking is the ability to see both the distinct elemen
ts of a system or situation and the complex and changing interaction am
ong those elements.
a. True
*b. False
19. Although developed by a Japanese business manager, the quality move
ment is strongly associated with American companies.
a. True
*b. False
20. Supply chain management refers to the sequence of suppliers and pur
chasers, covering all stages of processing from obtaining raw materials
to distributing finished goods to consumers.
*a. True
b. False
21. Customer relationship management systems collect and manage large a
mounts of data about customers and make them available to employees.
*a. True
b. False
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