Exam (elaborations)

Understanding Management 10th Edition by Daft - Test Bank

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Management TEST BANK

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Management TEST BANK

1. Business has become a unified, global field as trade barriers fall, communication becomes faster and cheaper, and consumer tastes converge. *a. True b. False 2. When Harbor Trades, a Korean-based company, makes resources including technology, managerial skills, and patent and tradema...

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Uploaded on August 29, 2023
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,1. The late famed management theorist Peter Drucker is often credited w
ith creating the modern study of management.

*a. True
b. False

2. Efficiency refers to the degree to which the organization achieves a
stated objective.

a. True
*b. False

3. Technical skills are most important at lower organizational levels w
hile conceptual skills become more important as managers move up the or
ganizational hierarchy.

*a. True
b. False

4. The individual performer is a generalist and coordinates a broad ran
ge of activities.

a. True
*b. False

5. A manager forwards information to other organization members in the
disseminator role.

*a. True
b. False

6. The rise of virtual work has led to a decline in organizational hier
archies.

*a. True
b. False

7. The humanistic perspective contains three subfields: scientific mana
gement, bureaucratic organizations, and administrative principles.

a. True
*b. False

,8. A criticism of human relations management is that it ignores the soc
ial context and workers’ needs.

a. True
*b. False

9. Administrative acts and decisions recorded in writing is one of the
six characteristics of the ideal bureaucracy.

*a. True
b. False

10. Fayol's unity of command principle emphasizes that each subordinat
e receives orders from one, and only one superior.

*a. True
b. False

11. The scalar chain is a hypothetical chain that provides horizonta
?
l links between unionized workers in different departments in an org
anization.

a. True
*b. False

12. The Hawthorne studies led to the early conclusion that positive hum
an relations can lead to significantly higher performance.

*a. True
b. False

13. An assumption of Theory Y is that the average human being has an in
herent dislike of work and will avoid it if possible.

a. True
*b. False

14. The systems thinking approach develops theories about human behavio
r based on scientific methods and study.

a. True
*b. False

, 15. Organization development is a specific set of management technique
s based in the behavioral science approach.

*a. True
b. False

16. The management science approach uses qualitative data in managem
?
ent decision making.

a. True
*b. False

17. The field of management that specializes in the physical productio
n of goods or services refers to operations management.

*a. True
b. False

18. Contingency thinking is the ability to see both the distinct elemen
ts of a system or situation and the complex and changing interaction am
ong those elements.

a. True
*b. False

19. Although developed by a Japanese business manager, the quality move
ment is strongly associated with American companies.

a. True
*b. False

20. Supply chain management refers to the sequence of suppliers and pur
chasers, covering all stages of processing from obtaining raw materials
to distributing finished goods to consumers.

*a. True
b. False

21. Customer relationship management systems collect and manage large a
mounts of data about customers and make them available to employees.

*a. True
b. False

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