BTEC Business Unit 8: Section A (Recruitment And Selection Process) This is a distinction example I wrote myself in order to receive a distinction grade overall.
I have been tasked to write a report on a large business with 250+ employees. For
this task I have decided to review moneypenny as my chosen business. During the
course of my research I will be visiting Moneypenny to gain a better understanding.
The reports focus will be on evaluating the recruitment and selection process that
can be linked to their success in the market.
A1 Recruitment of staff
The recruitment of staff is a critical aspect of any successful business. MoneyPenny
is a leading provider of outsourced communication solutions and is a perfect
example of how effective recruitment can contribute to the success of a business.
MoneyPenny's recruitment of staff has contributed to its growth locally, nationally,
and globally. I will look at how MoneyPenny has responded to changing job roles,
system changes, new vacancies, leavers/turnover of staff, internal promotions, the
need for additional staff, seasonal fluctuations, and recruitment methods.
Growth of the Business
MoneyPenny's effective recruitment strategies have contributed significantly to its
growth. The company's ability to attract and retain high quality staff has enabled it to
expand its business, both locally and globally. The company has grown rapidly, with
offices in the UK, US and over 1,000 employees. This growth is attributable in part to
MoneyPenny's commitment to providing excellent customer service, which is
achieved through the recruitment of highly skilled and motivated staff. MoneyPenny's
recruitment process ensures that the company attracts the best candidates for the
job, which has contributed significantly to its success.
Changing Job Roles
MoneyPenny's recruitment strategies have been effective in responding to changing
job roles. As the company has grown, new roles have been created, and existing
roles have evolved. MoneyPenny has been able to adapt to these changes by
recruiting staff with the necessary skills and experience to perform these roles
effectively. This has ensured that the company's staffing needs are met, and that it
remains competitive in a constantly evolving industry. MoneyPenny has become very
successful and one of the biggest businesses to come out of the Wrexham area but
the company still mostly operates within Wrexham at their HQ. Their site in Wrexham
houses 900 employees mostly from the local area. MoneyPenny Offer their service
all over the world with over 13,000 clients, they are the biggest outgoing call centre
in the world. During march of 2021 MoneyPenny expanded their operations and
opened a branch in Atlanta Georgia, USA. This expansion would require more staff
to fill jobs within the us branch
System Changes
, MoneyPenny's recruitment strategies have also been effective in responding to
system changes. The company has invested heavily in technology to improve the
efficiency of its operations, and its recruitment strategies have been designed to
attract staff with the necessary technical skills to operate these systems effectively.
This has ensured that the company's technological infrastructure is maximised,
which is essential for success in a highly competitive industry.
Filling New Vacancies
MoneyPenny's recruitment strategies have been effective in filling new vacancies
created by the company's expansion. The recruitment process ensures that the best
candidates are selected for the job, which has contributed significantly to the
company's success. The integration of new staff into the company is seamless,
which ensures that they are productive from the start.
Vacancies Caused by Leavers/Turnover of Staff
MoneyPenny's recruitment strategies have also been effective in responding to staff
turnover. The company has a strong recruitment process in place to ensure that
vacant positions are filled quickly and efficiently, minimising the impact on the
business. This ensures that the company's staffing levels remain stable, which is
essential for success in their competitive growing industry.
Internal Promotions
MoneyPenny's recruitment strategies have also been effective in identifying and
promoting staff from within the company. The company values internal promotion
and has a structured career development program in place to ensure that staff have
opportunities to progress within the organisation. This has ensured that the
company's staffing needs are met, and that it remains competitive in a constantly
evolving industry.
New Office or Branch and Need for Additional Staff
MoneyPenny's recruitment strategies have been effective in responding to the need
for additional staff as the business has expanded to new offices or branches. The
company has a proactive approach to recruitment, regularly assessing its staffing
needs and ensuring that it has the necessary resources in place to meet demand.
This has ensured that the company's staffing levels are optimal
Seasonal Fluctuations Leading to the Recruitment for Temporary Staff
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