, Chapter 01
Test Bank
1. At times, to be efficient in management means not using resources in the most cost-effective way.
FALSE
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-01: Identify the rewards of being an exceptional manager.
Topic: Management
Feedback: Efficiency is the means of attaining the organization's goals. To be efficient means to use resources such as people, money, and raw
materials wisely and cost-effectively.
2. One of the challenges of management is that problems and scenarios are seldom similar, so managers are not able to use past products and
accomplishments as indicators of future success.
FALSE
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-01: Identify the rewards of being an exceptional manager.
Topic: Management
Feedback: There are many rewards, apart from those of money and status, to being a manager. One of these is that you can build a catalog of
successful products or services. Every product or service you provide becomes a monument to your accomplishments.
3. The ideal state that many people seek is an emotional zone somewhere between excitement and anxiety.
TRUE
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-03: Identify the seven challenges most managers will face.
Topic: Management
Feedback: The ideal state that many people seek is an emotional zone somewhere between boredom and anxiety, in the view of psychologist Mihaly
Csikzentmihalyi. Boredom, he says, may arise because skills and challenges are mismatched. For example, someone exercising his or her high level
of skill in a job with a low level of challenge, such as licking envelopes.
4. Organizations can gain a competitive advantage simply by matching their competition in terms of cutting costs and responsiveness to employees.
FALSE
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-03: Identify the seven challenges most managers will face.
Topic: Competitive Advantage
Feedback: The first challenge of a manager is to manage for competitive advantage. This means an organization must stay ahead in four areas: (1)
being responsive to customers, (2) innovation, (3) quality, and (4) efficiency.
5. Innovation in business is defined as seeking ways to deliver less costly goods but in similar ways, maintaining employee morale.
FALSE
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-03: Identify the seven challenges most managers will face.
Topic: Competitive Advantage
Feedback: Finding ways to deliver new or better goods or services is called innovation.
6. Telecommuting has been found to enhance employee satisfaction and performance.
TRUE
AACSB: Technology
1-1
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
,Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-03: Identify the seven challenges most managers will face.
Topic: Competitive Advantage
Feedback: Research has shown that telecommuting enhances employee performance and satisfaction.
7. Over the past 10 years, business crime has all but disappeared, thanks to technological oversight.
FALSE
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-03: Identify the seven challenges most managers will face.
Topic: Competitive Advantage
Feedback: Bernard Madoff is but one of a long list of famous business scoundrels of the early 21st century.
8. George is developing a new employee schedule for his lawn care service due to the increase in business during the summer. While doing this,
George is involved in organizing.
TRUE
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 01-02: List the four principle functions of a manager.
Topic: Organizing
Feedback: Organizing is defined as arranging tasks, people, and other resources to accomplish the work.
9. Susan, a district manager for a large retail chain, is comparing the goals of her stores with recent sales. She knows that two stores are
underperforming, so she plans on meeting with those managers to discuss corrective action; this process is the controlling managerial function.
TRUE
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 01-02: List the four principle functions of a manager.
Topic: Controlling
Feedback: Controlling is defined as monitoring performance, comparing it with goals, and taking corrective action as needed.
10. Martina recently met with her manager, Omari, who spent time motivating her by showing Martina how important she is to the company's
success. Martina is now excited to do her part to help the company achieve its goals. Omari was performing the management function known as
leading.
TRUE
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 01-02: List the four principle functions of a manager.
Topic: Leading
Feedback: Leading is defined as motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals.
11.Tanesha works for a line of sporting goods stores. In her role, she makes strategic long-term decisions about her company's overall direction, and
she creates the overall corporate goals, policies, and strategies. In light of these tasks, Tanesha must be a middle manager.
FALSE
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 01-04: Describe the levels and areas of management.
Topic: Top-Level Management
Feedback: Top managers make long-term decisions about the overall direction of the organization and establish the company's objectives, policies,
and strategies.
12. The vice president of human resources is a first-line manager.
1-2
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
, FALSE
I
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-04: Describe the levels and areas of management.
Topic: Functional Manager
Feedback: f your title is vice president of production, director of finance, or administrator for human resources, you are a functional manager. A
functional manager is responsible for just one organizational activity.
13. Robert is a district manager who oversees several store managers in a national chain of restaurants. Robert reports directly to the vice president of
stores and marketing, a member of top management. Robert is a middle manager.
TRUE
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 01-04: Describe the levels and areas of management.
Topic: Middle Level Management
Feedback: Middle managers implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first-
line managers below them. In the for-profit world, the titles may be "division head," "plant manager," and "branch sales manager."
14. Mintzberg concluded that managers play three broad types of roles: interpersonal, analytical, and critical.
FALSE
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-06: Identify the roles an effective manager must play.
Topic: Managerial Roles
Topic: Managerial Roles
Feedback: From his observations and other research, Mintzberg concluded that managers play three broad types of roles or "organized sets of
behavior": interpersonal, informational, and decisional.
15. Opportunity entrepreneurs are those who start their own business because they lost a job.
FALSE
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-07: Discuss the qualities of a successful entrepreneur.
Topic: Entrepreneurship
Feedback: So-called opportunity entrepreneurs are those who start their own business out of a burning desire rather than because they lost a job.
16. Which one of the following is one way to think about management?
A. efficiency in motion
B. the science of helping people
C. the science of accomplishing things
D. the art of getting things done through people
E. the science of synergy
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-01: Identify the rewards of being an exceptional manager.
Topic: Management
Feedback: Management, said one pioneer of management ideas, is "the art of getting things done through people."
17. Don works diligently to accomplish the company goals in an efficient and effective manner, utilizing his employees through planning, organizing,
leading, and controlling company resources. Don is
A. developing synergy.
B. delegating.
1-3
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
