Essay
btec level 2 business unit 10 p4
- Institution
- OCR
Essay of 2 pages for the course Unit 10 - Employer-employee relations at OCR (p4)
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By: melodyfarrell15 • 4 year ago
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Customer relations in businessP4.
In a business having consistency is key. It is important that the customer
service within the business has consistency.
A consistent customer service means that the customer service is constantly
keeping up to ensure that everything is in place. It means doing the same thing
regularly. It is important for the Cafeteria to deliver great customer service
because that will generate growth to the business. If the customers are served
excellently the image and reputation of the business will continuously
increase, they will always remember the Cafeteria and want to come back
again this is good because it will help to generate more sales.
Because of the good service the cafeteria will receive feedbacks and that helps
the business to improve and get better. Another benefit, is because they will
have a good relationship with the staff and the business the customers will try
to advice or provide useful information that can help to improve the business.
Another great thing about having a good customer service is that Cafeteria will
save time. They won’t no longer need to spend time trying to convince their
potential customers to try out what is being offered because they will be loyal
to the company.
If the customer service exceeds the expectancy this means have excellent
customer service. Customers will talk about their experience. As a result,
customers tend to share their experience this is known as word-of-mouth
recommendations advertising. It is extremely beneficial because the business
is being advertise at no cost. In addition, it generates the increase of sales. It
also leads to increased productivity of the business.
P4.
To ensure that customer is reliable and consistently good the Cafeteria will
have to keep up to date this allows to provide constantly the correct
information this enables the business to be reliable. The Cafeteria will have to
have good knowledge of the product this allows the information to be accurate
and trustworthy. In addition, they will have to know the range of good
available and be able to give detailed information. Besides that, the staff
should have a positive attitude and a positive attitude because it makes the
customers feel better and allows the customer to feel comfortable. It is also
important the workers to be able to work under pressure. Offering help and
providing service after or before buying/using a product it is essential.
Moreover, the service provided has to be done by treating the customers right
and also by solving the customer’s problem or answer their questions
efficiently as possible. Apart from that they have to make sure that everything
is clean, nice and it has a hygienic environment. The cafeteria needs to ensure
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