Analyse the choices available to inbound and outbound passengers as they journey through the key passenger handling processes at an airport, including the potential use of new technology and how these choices can enhance the passenger experience.
M1: Analyse the choices available to inbound and outbound passengers as they journey through the key
passenger handling processes at an airport, including the potential use of new technology and how
these choices can enhance the passenger experience.
Online check-in is when passengers confirm that they are at the airport ready to board their
flight so they are able to print their boarding passes. This is beneficial towards passengers this is
because they can choose their seat in advance and go to the baggage drop. This means that
they do not need to wait in a long queue to check-in because they have already checked-in
online. There are not many negative aspects of online check in however if a passenger is
booking an online flight they will need to know how many bags to check in and their flight,
booking and passport number. This can enhance the passenger experience because it makes
the check-in process quick. This means that passengers would not need to wait in the queue at
the airport. Waiting in a queue to check in your flight can be prolonged however checking in
online is easier and much quicker.
Pre-booking of executive lounges is when you book a room in an airport in an advance this is for
people who are travelling first class. By pre-booking an executive airport at the airport you will
be able to enjoy the facilities on offer in the airport lounge. This enhances the passenger
experience this is because they will be able to relax before going on their flight. You are given
snacks and drinks which are free of charge. You are also provided with free Wi-Fi and
newspapers to keep you occupied while you are waiting. The positive aspects of pre-booking an
executive lounge is that you don’t need to hassle yourself about finding somewhere to work or
relax while you are visiting the airport. It is also convenient for passengers to pre-book an
executive lounge because they can do it anytime they want and they just need to go online to
book. The negative aspects of pre booking an executive lounge is that you may not be given
access if you do not provide evidence that you have booked. If you want to change your
booking you must contact before your flight so they are aware of this.
Fast track screening is when passengers are provided with a fast tracks security pass which
allows passengers to enter a priority so they can skip the queues at security. There are many
positive aspects about fast track screening. One of the positive aspects about it is that you are
able to have more time to relax because you do not need to wait in the queue for a long time. It
is available for frequent flyers so it means that even if you are not first or business class you can
still use fast track screening. This can enhance the passenger experience because you can enter
a smaller queue designed for passengers who have a fast track security pass. A negative aspect
of fast track screening is that it is only available for passengers who are travelling first or
business class through Heathrow airport. This means that only passengers who are
first/business class or frequent flyers are able to use fast track screening. However passengers
that are not frequent flyers will not be able to take advantage of fast track screening. A large
minority of people will not be travelling first class because it is cheaper for them and more
affordable this means that a large number of passengers cannot use fast track.
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