Unit 5 Learning Aim C (Assignment 3 Task 3)
file:///C:/Users/Guest%202/Downloads/BTEC_Nationals_Health_and_Social_Care_Student_Book..._----
_(Chapter_5_Meeting_Individual_Care_and_Support_Needs).pdf
Introduction: This assignment will investigate the principles behind enabling individuals with care
and support needs to overcome challenges.
P4- Explain the strategies and communication techniques used with individuals with
different needs to overcome different challenges
Case study 1: Valerie B, aged 24 years
Case study 1 points that I have identified:
● Motivational challenges
● Talking Informally
● NHS patients experience framework
● New technologies and communication techniques – Hearing aids
Motivational challenges
Some individuals may face motivational challenges that will make their lives difficult, so as a
service provider it is important that they help motivate individuals in order for them to overcome
most of the challenges they are facing. We can link this to case study 1 about Valerie, aged 24
years, this is because from the case study we learn that she lacks in confidence and has a low
self-esteem due to her being obese, so it is important that the service providers motivate her
and support her in areas that she is finding difficult to deal with. For example the case study
states that she is being bullied by some local teenagers, this can affect the way Valerie lives as
it will have a negative impact on her and she might loss the will to do anything about it, however
for Valerie to overcome this the service provider should motivator her to overcome the bullying
by showing her that she is better and that her differences is what makes her unique, they should
also teach Valerie not to take others opinions about her to heart so that it doesn’t affect her
emotionally, by motivating her like this can lead her to become more confident in herself and will
start to appreciate herself more which will encourage her to become more independent in the
long term.
Talking informally
Talking informally can be a good way to identify the challenges some service users are facing
as it can make some individuals feel more comfortable towards the service providers as the
individuals will not feel like they are being monitored or watched instead they will feel more
confident in talking about their problems towards the service providers. If the service providers
talked informally towards Valerie it can help them to improve their relationship with her, as
Valerie will start to trust the people who are taking care of her more. This can also lead Valerie
to become more open as she will be able to speak about her problems to the service providers,
, this allows the service providers to understand her situation and can start to find a way to
improve on it. For example from the case study we can see that Valerie suffers from mental
health problems that began when her parents died when she was six years old, Valerie might
find it difficult to openly speak about this as it is very personal, however if the service users were
to speak informally Valerie would become more comfortable and will become more confident in
talking about her personal problems to the service providers, if Valerie were to talk about the
problems she is facing it can allow the service providers to find a way to deal with her mental
health problems and other problems that she if facing, so that it can help Valerie to live a better
life without much worry.
The NHS Patients Experience Framework
The NHS Patients Experience Framework is a structure that lays out a working description of a
positive patient experience, based on the eight components of the definition of good patient care
and they are:
1. Respect for patient-centred values, preferences, and expressed needs, including:
cultural issues; the dignity, privacy and independence of patients and service users; an
awareness of quality-of-life issues; and shared decision making
2. Coordination and integration of care across the health and social care system
3. Information, communication, and education on clinical status, progress, prognosis, and
processes of care in order to facilitate autonomy, self care and health promotion
4. Physical comfort including pain management, help with activities of daily living, and
clean and comfortable surroundings
5. Emotional support and alleviation of fear and anxiety about such issues as clinical
status, prognosis, and the impact of illness on patients, their families and their finances
6. Welcoming the involvement of family and friends, on whom patients and service users
rely, in decision-making and demonstrating awareness and accommodation of their
needs as care-givers
7. Transition and continuity as regards information that will help patients care for
themselves away from a clinical setting, and coordination, planning, and support to ease
transitions
8. Access to care with attention for example, to time spent waiting for admission or time
between admission and placement in a room in an in-patient setting, and waiting time for
an appointment or visit in the out-patient, primary care or social care setting.
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/215159/
dh_132788.pdf
This Framework uses its elements as a basis for customer service assessment and
development. The NHS is mandated, under the Equality Act 2010, to take account of its Public
Sector Equality Duty when using this system, including the removal of discrimination, abuse and
victimisation, the promotion of equality and the development of civil relations between persons'.
We can link this framework with case study 1 about Valerie, because we learn that Valerie is
obese, has a hearing impairment and she is a vegetarian, so it is important that the service
providers do not discriminate kind of way. In order for Valerie to feel comfortable around them,
the service providers should make sure that the are giving Valerie the best care and support she
needs and that they are attending to all her needs. For Example, we learn that she is a
vegetarian so it is essential that they buy her food that does not contain any meat as it is what
she prefers. Also, they should give Valerie emotional support as well because from the case
