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Level 3 Health and Social Care - Unit 7: Principles of Safe Practice in Health and Social Care Task 1 and 2

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This includes both assignments for the first and second task of Unit 7: Principles of Safe Practice in Health and Social Care, for the level 3 extended diploma in health and social care. The links to references used are included. Both assignments received a distinction. Other assignments for the co...

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Uploaded on February 1, 2024
Number of pages 14
Written in 2022/2023
Type Other
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Joyce Grace Kapela

Unit 7: Principles of Safe Practice in Health and Social Care

Assignment Title: Safeguarding Matters

Date:08/03/2023

In this report, the significance of a duty of care and different procedures in promoting
safe practice for service users in regards to abuse and neglect, will be discussed by
using an overview of the Beeches Drop-in Centre, who cater for homeless adults of
all ages, who all have social or often health issues.

A duty of care is the legal obligation to always act in the best interests of others
whilst still being competent, without failing to provide care that can cause harm to an
individual. This applies to both registered and non-registered workers in health and
social care occupations, and all health and social care organisations regardless if
they are private, voluntary or public organisations. These settings require legal
obligations so that staff in health and social care settings are providing the best
quality of care with full accountability of their actions, so that safe practice can be
encouraged; this will leave service users to feel satisfied and protected with the
service they are receiving.

Safe practice is also promoted through a complaint filing procedure, which ensures
that vulnerable service users are protected from any form of malpractice or abuse. A
complaint is when people express signs of disappointment or dissatisfaction due to
poor acts or service. Complaints are made in health and social care settings, when
people aren’t satisfied with the levels of care they are receiving, meaning that their
needs aren’t being met. These complaints are only relevant if they are followed up
and investigated by organisations that are willing to make improvements in their
practice by acting upon it, which is important as it allows positive changes to be
made. Failure in a duty of care needs to be addressed so that safe practice can be
promoted for everyone.There are different steps that can be involved in the process
of making a complaint and complaints can be made in different ways by an email,
letter, on the phone or in person.

In Beeches Drop-in Centre, there are many complaints that can be made; the abuse
or violence the service users have experienced, the report book for incidents and
accidents has been lost without being replaced, and multiple issues with the building,
such as there being no step free access and the kitchen being old and difficult to
clean. To address how a duty of care has been failed, the service users who are able
to read or write, or even other people such as the volunteers, advocates, family
members etc, who have witnessed or heard about the malpractice and other issues
with the centre, should write a complaint letter to the centre, which should be

, acknowledged within a few days. This complaint would then be investigated, which
would involve a discussion on how they will manage the complaint, how long it will
take, and once this investigation has happened, they should be informed of the
outcomes. This would allow the service users, as well as others who have
complained, to be able to trust the centre as a change would have been made, such
as regular staff training and a revamping of the building. However, if there is no
satisfaction with the outcome and things become worse, the complaint could be
escalated, by appealing to higher authorities, like parliamentary and the Health
Service Ombudsman. This could lead to further disciplinary action taking place, such
as sacking staff members who fail to care for the service users , or even more
severe actions such as closing down the centre.

Complaints are the most effective procedure as it gives service users the chance to
freely explain any malpractice, neglect or abuse they have experienced. This
procedure is vital for the service users at Beeches Drop-In Centre, as when this
procedure is in place, the service users would be able to speak out confidently and
report on the bad things that have happened to them or they may have witnessed,
such as the violent incidents service users have faced. When this happens, new
policies, guidelines and procedures like the whistleblowing and safeguarding
procedure, can be implemented at the centre, so that the service users can be
safeguarded and protected efficiently from any malpractice, abuse or neglect, as it
would be a must under these policies, guidelines or procedures to make a report. By
the service users being able to make reports, there is an aim to eliminate the risk of
the service users being abused and neglected. Complaints and any concerns that
have been raised allow there to be better changes for a service provider and their
service users; the workers can demonstrate to their service users, family members,
carers etc how they will provide the best duty of care as they would have used the
feedback provided to them in order to make improvements. When there is no
complaints procedure in place, the care the service users are experiencing would be
very poor, which could cause the service user's holistic needs to not be met and
cause a dangerous impact to their health. However, as these service users are
vulnerable, they may have difficulty communicating the abuse and neglect they have
faced. In this case, the service providers here would have to ensure that control and
power can be balanced well when managing complaints for their service users. To
make a service user feel safe and comfortable to express their concerns and
malpractice they may have faced, the service providers have to ensure they take
each matter seriously and find a conclusion as they are making improvements, in
order for those circumstances to not occur again.

If service providers fail to demonstrate a duty of care, there could be detrimental
impacts to a service user's health and wellbeing. For instance, in the Beeches
Drop-in Centre, there used to be a book to record any incidents or accidents, such
as individuals being injured that may have taken place. However, this book got lost
and had not been replaced. As there have been occasions where individuals here
have experienced violence, a duty of care should have been done, by the staff
members reporting every incident that has occurred no matter how minor. This could
have been beneficial if it was being reported, since if certain individuals are
constantly being harmed, the staff members can have a review on these individuals

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