Essay
Unit 12 ITTSM Pass criteria only
- Institution
- PEARSON (PEARSON)
From the introdution to all the P criterias needed if you dont want to buy the whole doument.
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By: messimagic82 • 10 months ago
Lie pass Criteria is not compelted
By: tomisinlayode • 10 months ago
How is it a lie? all the P criteria's are there.
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Unit 12 ITTSM Assignment 01 October 3, 2023SGS College..............................................................................................20
Conclusion.....................................................................................................21
Bibliography...................................................................................................25
Introduction
As an IT Technician, I currently work for a PC repair firm. I have been asked
to examine the IT support and management needs and characteristics of two
different organizations in my local business community. These organizations
vary in their IT systems, the number and skill levels of their users, and their
approaches to IT support. Among the several variables that I must consider
are processes, variances in user skill levels, and the necessity of completing
such operations. In this report, I will assess the purpose and nature of their IT
systems, safe working practices, job roles, and the system and network tools
used. Additionally, I will suggest potential improvements based on my
analysis. I will try to make suggestions to help my leader make an informed
decision about venturing into this sector by justifying them in detail,
insightful placement, and they are using two different business examples as
a starting point of IT Financial backing and how that can be modified to meet
the various needs of the various groups.
P1
The purpose of IT system support and administration is to enable anyone,
including end users classified as beginners, intermediates, specialists, and
administrators, to use the system. Furthermore, an office-based IT support
staff can monitor computer networks while providing technical assistance. IT
support will be able to maintain computer systems, install and configure
hardware and software, and troubleshoot technical issues.
STUDENT 4
,Unit 12 ITTSM Assignment 01 October 3, 2023
In today's digital age, efficient IT system administration is critical for the
seamless running of many organizations. While IT systems are ubiquitous,
how they are used and managed varies from one business to the next. This
document digs into the purpose and nature of safe working practices in IT
support and management for an Amazon customer care contact center and a
college, showing the differences between the two.
Purpose of Safe Working Practices
The purpose of IT system support and management Safe working practices is
to protect IT personnel, ensure data security, prevent system downtime, and
ensure compliance with laws and industry standards. They prevent
accidents, injuries, and health issues, safeguard sensitive information,
prevent system failures, and ensure compliance with relevant laws and
regulations.
The IT support team for Amazon Customer Service Call Center helps protect
customer data and transactional information. Safe practices are vital to
ensure that sensitive customer information remains confidential and
uncompromised. While the IT support team in SGS College: will maintain the
student records, grades, personal data. This must be safeguarded to comply
with education data privacy regulations. Safe practices are critical to prevent
data breaches and unauthorized access to academic records.
Amazon Customer Service Call Center): Ensuring 24/7 customer support is
essential. IT systems must be robust and resilient to minimize downtime and
maintain a seamless customer service experience. While SGS College
continuous access to e-learning platforms, student records, and
administrative systems is necessary for educational operations. Safe
practices aim to minimize disruptions and maintain the learning
environment.
Nature of Safe Working Practices
The nature of IT system Support for Amazon Customer Service Call Center
has different levels of access control which are provided to call center agents
based on their roles, responsibilities, and seniority. Access to customer
databases, transaction records, and customer support tools are all part of
this. They also use rigorous authentication to guarantee that only authorized
workers have access to the customers' data and systems. Customer call
centers must undergo frequent training on data security, privacy, and
STUDENT 5
,Unit 12 ITTSM Assignment 01 October 3, 2023
customer service best practices. They are aware of possible security
concerns as well as their involvement in data security.
The nature of IT system Support for SGS College is to guide staff to be
equipped with robust content management features to manage educational
materials securely. Version control, access control, and backups are
implemented. To protect student data, including grades and personal
information, is kept confidential. Students and staff receive technical
support, as well as training for using e-learning platforms, ensuring they can
access and utilize educational resources effectively.
In conclusion, safe working practices in the support and management of IT
systems are critical for both call centers like Amazon Customer Service and
SGS college like SGS College. These practices are tailored to address the
unique needs of each organization, ranging from data security to service
continuity and compliance.
Supporting different types of users in the IT systems at
SGS College and Amazon Customer Service
For the support for different types of users in the system at this institution,
there are various members who will have their own role objective in different
areas. Students will be the most common sort of user recorded in the IT
system, and they are generally persons who have registered in a school or
college to attend sessions in a course they have chosen to achieve the
necessary degree of mastery of a topic. Disabled users, including students,
academic personnel, and non-academic staff, are also recorded on the IT
system. IT support and administration are critical in educational institutions
and retail chains in order to improve operations and foster a dynamic
learning environment.
They troubleshoot hardware, software, and network infrastructure issues,
maintain learning management systems, and assure data security and
privacy. IT management also helps with the strategic planning and
implementation of technological innovations, such as the incorporation of
new teaching methodologies, digital classrooms, and e-learning platforms. As
a result, a technologically advanced learning environment that promotes
interactive learning, cooperation, and effective information delivery is
created.
Retail chains also rely on IT support and management to simplify and
optimize processes, guaranteeing a consistent retail experience for
STUDENT 6
, Unit 12 ITTSM Assignment 01 October 3, 2023
customers and staff. They oversee POS systems, inventory control, and CRM
software, allowing for frictionless transactions across locations. They
combine e-commerce platforms and online shopping portals to increase
market reach. IT management makes use of advanced data analytics
technologies to gain insights into client behavior and market trends. It also
protects customer data by encrypting data and creating secure payment
systems.
Here's how each organization can cater to their diverse user bases:
At SGS College
SGS College should provide intuitive e-learning platforms with easy
navigation and a user-friendly interface to accommodate students with
varying levels of technical expertise.
Beginners (Students)
Which are the students their E-learning platforms should have intuitive
interfaces, simplify navigation, and offer step-by-step guides for common
tasks. Basic training sessions should cover the fundamentals of using the
college's IT systems, both in-person and online. By providing comprehensive
orientation sessions and onboarding programs designed specifically for
beginners, it will help provide an overview of the IT system, its
functionalities, and basic operations. Hands-on training sessions should be
provided to familiarize newcomers with the system's primary tools and
resources.
The technical support offers a dedicated helpdesk or online support portal
where students can seek assistance for technical issues related to the e-
learning platform, access to resources, and online assessments.
Intermediates (Staffs)
By conducting regular training sessions and workshops to help the teachers
become proficient in using IT tools for instructing the students. This includes
learning management systems, virtual classrooms, and content
management. Also, for online training resources teachers should create
video tutorials and documentation for students to learn how to use the e-
learning tools effectively on Microsoft Teams. These resources can cater to
different learning styles. Security staff will oversee the CCTV (Closed circuit
television) to watch who comes in and out of the college, random selector,
security barriers and gain access to Promonitor to record incidents. These
STUDENT 7
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