Unit 33 - The Impact of Communications Technology on Business
P6 explain how the government supports the development of e-business
Understand the key features of planning for the increased use of e-business at
different levels
BTEC Level 3 Extended Diploma in Business
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The government support for the Legislative framework
E-Commerce Regulations 2002 & Consumer Protection Distance Selling
development of e-business Regulations
The internet have some law and regulations that designed to protect the consumers and
Government support make everything work under the Law exactly the same as the real world. For businesses
who are trading and advertising for their goods or service using the internet as an online
Since the internet has first arrived, it was not belong to any country or sales channel, they must comply with the E-Commerce Regulation 2002 when dealing
organisation, in fact it was a stateless phenomenon where everybody from with the consumers within the countries of Europe Union (EU). Another act is the
anywhere of the world could access it and use it for private and business Distance selling Regulations which were designed to protect consumer rights when
purposes. The UK government and the European Union have a great buying products from a distance, until 12 June 2014. As these regulations require some
contribution toward the internet as it has set different policies and standards to information for businesses that are selling anything online and these are:
encourage both private individuals and business to use the internet. Therefore, The offer provided by the company must have the full name of the business and
it was a great place for businesses to do e-business as it make much more any contact details that can provide including the geographic address.
easier to do business with the support provided by the government.
Prices, taxes and delivery charges must be provided by the business with any
The government does support the development of e-business in many different VAT charge that they may have over their goods.
ways by giving advice and support to business to deal with the internet Information of the organisation/business with any trading or professional bodies
problems, and by setting different laws and regulations to help businesses and be provide by the business on the website.
customers to stay safe within the internet and making sure everybody have
specific legal rights while using the internet. When online business use emails to establish a new campaign for promoting and
advertising for their goods and service, they must consider a few things that are stated by
the Regulations:
Digital Britain The business must clearly state the name of the business who sent the email or
on behalf of.
The UK government has published a policy document in January 2009 known
It must show the description of discount and promotional offers with its
as the ‘Digital Britain report’, which outline the government’s strategy vision
to make sure that the country is the leading of the global digital economy. It is qualifying conditions so people do not misunderstand the offer.
has set a few main objectives in order to improve the digital world for both The title of the email must be clearly and easy to understand so if it was
private sector and government. One of these objectives is to develop and unsolicited, then the recipient does not have to open it and read it.
upgrade the UK’s wired, wireless and broadcasting framework to make sure
There are a few things that business have to consider when a customer place an online
that the country is leading country as a digital economy. Allowing private and order on their website:
businesses to have a good environment for investment and innovations in It must be clear when the customer has placed an online order and committed
digital content, applications and services over the internet. Supporting the
themselves to purchase something.
people with a range of high-quality public service content for both private and
The terms and conditions under which the contract/ order must be shown and
business use as well as ensuring that people are fully developed in term of the
digital skills. In addition, the government also had a great aim to ensure that all the consumer must be able to view, store and print them.
the people across UK have access to broadband and internet to make sure that There must be an acknowledgment of the order by electronic means and
1 information on how the to amend input errors made during the order process.
everybody connected to make it easier to deliver more public services.
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