Exam (elaborations)
NRF Retail Industry Fundamentals Exam Questions and answers
NRF Retail Industry Fundamentals Exam Questions and answers
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NRF Retail Industry Fundamentals Exam✅✅
A large facility that manufacturers sent large quantities of product to then distributed
to stores is called - -distribution center
✅✅
A person or a company that sells goods/or services to a customer is called a -
-retailer
✅✅
A retail business, owned by shareholders and have centralized decision making for
their multiple store locations is called - -corporation
Customers of a popular shoe store chain can purchase items in-store and on-line or
✅✅
via their mobile app. the customer also receives texts and emails about current
promotions and sales. This is an example of: - -Omni-channel retailing
During the selling process, you assess the needs of the customer by asking the
✅✅
questions that get the customer tp provide details about what they want or need.
These questions are typically not answered with a yes or no - -open-ended
questions
✅✅
In the customer loyalty life cycle, the customer has a want or need, then considered
different purchasing options. What step comes next? - -customer chooses a
buying option
✅✅
In the retail product cycle, what step comes after distribution and products? -
-selling
Marketing programs that track purchase history, personal information and
✅✅
preferences and provide incentives to loyal, repeat customers are called: -
-loyalty programs
✅✅
Merchandise without an expiration date like electronics, tools and home goods
typically have longer - -shelf life
✅✅
People who purchase goods or services from a business are called: -
-customers
✅✅
Preventing injury and illness to customers and employees is called -
-workplace safety
Responsible for the production of finished products - ✅✅-manufacturer
✅✅
The period key term in retail for a period fo time that an item remains usable, or fir for
consumption is called: - -shelf life
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