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Exam (elaborations)

ServiceNow CSA Exam
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  • Module
  • ServiceNow CSA
  • Institution
  • ServiceNow CSA

Transform the data Clean up the import table Which option allows you to update existing target table records when importing data from an import set? - answer-Coalesce Which tool is used to determine relationships between fields in an import set and an existing table? - answer-Transform Map ...

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Document information

  • September 7, 2024
  • 5
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

Subjects

  • servicenow csa exam

Written for

  • ServiceNow CSA
  • ServiceNow CSA

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TOPDOCTOR

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Servicenow CSA Exam AND ANSWERS
What are the different interfaces for accessing a ServiceNow Instance? - answer--Now Platform User Interface
-Service Portal
-ServiceNow Mobile Classic
-ServiceNow Agent

What are the tree components of the Now Platform User Interface? - answer--Banner Frame
-Application Navigator
-Content Frame

What is a collection of users who share a common purpose? - answer-Group

Where can you locate product documentation? - answer-docs.servicenow.com

What is a collection of permissions used to grant access to different parts of the platform? - answer-Role

What is a common way of testing functionality for different roles? - answer-Impersonate User

A row represents what in the ServiceNow database - answer-Record

What are the three different types of context menus in a list view? - answer--List
-Column
-Record

What are the three components of a filter condition? - answer--Field
-Operator
-Value

What defines which fields appear in a list and the order of said fields? - answer-View

Which field type displays as a check box on the form? - answer-True/False

Which field type displays information from another table? - answer-Reference

Which tool can be used to change the layout of the form view for all users? - answer-Form Designer

What are the three main components of the Form Designer? - answer--Page Header
-Field Navigator
-Form Layout

What allows fields to be populated automatically when applied? - answer-Template

Which UI action saves information for a new record and leaves the form? - answer-Submit

Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual? - answer-My
Groups Work

What is the difference between Work notes and Additional Comments - answer-Work notes are visible to only those
who can view the task. Additional comments are visible to the customer (requestor)

Which tab contains the activity stream for a task? - answer-Notes

, Servicenow CSA Exam AND ANSWERS
Which tool enables users to collaborate on a task real-time and links conversations to records? - answer-Connect Chat

What can trigger a notification? - answer-Record inserted or updated
Event is fired
A script

What is used to get information from tables through referenced fields? - answer-Dot-walking

Which three tabs are used to configure an email notification? - answer-When to send
Who will receive
What it will contain

How is dot-walking used when configure a notification? - answer--Identify the recipient (e.g. Users/Groups in fields)
-Populate data in the notification (e.g. ${number} or ${URI_REF})

Which module opens the Report Designer Interface? - answer-Reports > View/Run

Name three ways of sharing a report with other people in the organization. - answer-Scheduled email
Export to PDF
Publish

What are the four tabs used to guide the user through creating a new report in the report designer? - answer-Data
Type
Configure
Style

What should you consider when exporting a report to PDF and share the exported file? - answer--Information may be
obsolete
-Access control is not enforced on exported data

Which modules can you use to create a new table? - answer-Tables
Tables & Columns

What is created by default when you create a new table? - answer--Application Menu with the same name as the table
Label
-Module with the plural of the table Label

What is specified in an access control list rule? - answer--Object and Operation being secured
-Permissions required to access the object

What types of permissions can be configured in an access control rule? - answer--Roles
-Conditions
-Script that set the answer variable to true or false

In what order are access controls evaluated? - answer-Table-level: most specifics to most general then field-level: most
specific to most general

Which object grants access to all table records? - answer-<table>.None

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