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Genesys Certified Cloud Partner (CCP): Q’s And A’s
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Genesys Certified Cloud Partner (CCP): Q’s And A’s
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Genesys Certified Cloud Partner (CCP): Q’s And A’sWhich one of the Genesys Reference Resources provides the latest community
threads and status of the Genesys Cloud on its home screen?
a. Genesys Knowledge Network
b. Genesys Cloud ResourceCenter
c. Genesys Cloud Community Right Ans - a. Genesys Knowledge Network
Which one of the Genesys reference resources is the best place for trouble
shooting configuration and feature descriptions as well as releases?
a. Genesys Knowledge Network
b. Genesys Cloud ResourceCenter
c. Genesys Cloud Community Right Ans - b. Genesys Cloud ResourceCenter
The CCP courses have a large number of links to which one of the following
Genesys reference resources?
a. Genesys Knowledge Network
b. Genesys Cloud ResourceCenter
c. Genesys Cloud User Guide Right Ans - b. Genesys Cloud ResourceCenter
Which of the following services are available from Genesys Cloud CX?
a. Collaborate
b. Accounting
c. Communicate
d. Contact Center Right Ans - A, C, and D
Which one of the following models views Genesys Cloud CX as a grouping of
services and the processing of data between those services?
a. Licensed component model
b. Services component model Right Ans - b. Services component model
Which one of the Genesys Cloud CX services provides directory services?
a. Genesys Cloud Platform
b. Genesys Cloud Collaborate
c. Genesys Cloud Communicate
d. Genesys Cloud Contact Center Right Ans - b. Genesys Cloud Collaborate
Which one of the following Genesys Cloud CX Services provides text chat video
chat and document sharing features?
,a. Genesys Cloud Platform
b. Genesys Cloud Collaborate
c. Genesys Cloud Communicate
d. Genesys Cloud Contact Center Right Ans - b. Genesys Cloud Collaborate
The license cost per user is determined by the __________ that consumes
features of the most expensive cloud shell license during a billing cycle.
Right Ans - Role, User
In the scenario where a customer has agents who work in consecutive shifts
i.e. 1st shift works 6:00 AM - 3:00 PM and 2nd shift works 3:00 PM - 12:00 AM
which one of the following license types is likely the most cost-effective?
a. Genesys Cloud 3 license
b. Concurrent license
c. Named license Right Ans - b. Concurrent license
When an organization is created within Genesys Cloud CX it is assigned to an
AWS (Amazon Web Services) region based on which one of the following?
a. Location of the company's main office.
b. Organization's location.
c. Location of the company's Genesys Cloud CX administrator.
d. Location of the company's primary data center. Right Ans - b.
Organization's location.
The https://login.mypurecloud.com URL provides access to Genesys Cloud CX
in which one of the following AWS (Amazon Web Services) regions?
a. US East (N. Virigina)
b. US West (Oregon)
c. Canada (Canada Central)
d. EU (Frankfort)
e. Asia Pacific (Mumbai) Right Ans - a. US East (N. Virigina)
Which of the following are valid methods for accessing all functions of
Genesys Cloud CX?
a. Genesys Cloud CX Desktop App for Windows
b. Web browser
c. Collaborate Mobile app for Android or iOS
d. Genesy Cloud CX Desktop App for Linux Right Ans - A, B
, When is it necessary for a user to change their organization on the login
screen?
a. When they are logging into a different Genesys Cloud CX region.
b. When they belong to more than one Genesys Cloud CX organization within a
region.
c. When they are logging into a Genesys Cloud CX organization that is not their
home organization.
d. When they are logging into an organization that is not located in the proper
AWS region. Right Ans - b. When they belong to more than one Genesys
Cloud CX organization within a region.
Which one of the following is the most inclusive Genesys Cloud CX
organizational unit?
a. Division
b. Corporation
c. Organization
d. Location Right Ans - c. Organization
Which one of the following non-customized roles is required to configure the
majority of the Genesys Cloud Collaborate features?
a. Supervisor
b. Admin
c. Superuser
d. Manager Right Ans - b. Admin
Which of the following types of organizations provide the ability to establish a
secure relationship with another Genesys Cloud CX organization and is
commonly used to pair a Genesys Cloud CX partner with their customer?
a. Authorized Organization
b. Partner-paired Organization
c. External Organization
d. Authorized Corporation Right Ans - a. Authorized Organization
Which one of the following parameters can be modified after the Genesys
Cloud CX initialization / setup process?
a. Company Name
b. Short Name
c. Organization ID Right Ans - a. Company Name
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