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WGU C215 Final Exam Question and Answers [100% Correct] 2024/2025 Latest Release!!!
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WGU C215 Final Exam Question and Answers [100% Correct] 2024/2025 Latest Release!!! What is the primary goal of operations management? - Improve customer satisfaction - **ANS** Improve efficiency and effectiveness of processes - Increase marketing efforts - Reduce competition Which of the f...

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  • October 19, 2024
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  • 2024/2025
  • Exam (elaborations)
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WGU C215 Final Exam Question and
Answers [100% Correct] 2024/2025
Latest Release!!!

What is the primary goal of operations management?

- Improve customer satisfaction

- **ANS** Improve efficiency and effectiveness of processes

- Increase marketing efforts

- Reduce competition



Which of the following is NOT typically a responsibility of operations managers?

- Managing production

- Designing workflows

- **ANS** Overseeing company finances

- Improving product quality



What is a key characteristic of a service operation compared to a manufacturing operation?

- More tangible outputs

- Higher inventory levels

- **ANS** Customer involvement in the process

- Lower quality control



Which strategy focuses on improving the quality of a product by ensuring processes meet quality
standards?

- Process focus

- Layout strategy

- **ANS** Total Quality Management (TQM)




1

,- Just-in-Time (JIT)



What is the purpose of statistical process control (SPC)?

- Eliminate all defects

- **ANS** Monitor and control processes to ensure consistency

- Increase production speed

- Reduce product cost



In operations management, what does "capacity" refer to?

- The size of a facility

- **ANS** The maximum output a system can produce

- The number of employees

- The amount of inventory stored



Which inventory management system focuses on minimizing the amount of inventory on hand?

- Material Requirements Planning (MRP)

- Economic Order Quantity (EOQ)

- **ANS** Just-in-Time (JIT)

- Enterprise Resource Planning (ERP)



Which of the following is an advantage of using a JIT inventory system?

- **ANS** Reduces carrying costs and waste

- Increases lead time

- Improves supplier relationships

- Ensures high levels of inventory



What is the primary focus of lean manufacturing?

- Maximizing inventory

- Increasing production speed


2

, - **ANS** Reducing waste and improving efficiency

- Increasing customization



Which of the following is a key component of Six Sigma methodology?

- Continuous improvement

- **ANS** Reducing process variation

- Increasing product variety

- Reducing costs



The process of balancing costs between maintaining high service levels and minimizing inventory is
known as:

- **ANS** Inventory optimization

- Process control

- Demand forecasting

- Supply chain management



What does "forecasting" in operations management typically involve?

- Increasing marketing efforts

- **ANS** Predicting future demand based on historical data

- Determining future product lines

- Analyzing competitor strategies



Which of the following methods is commonly used for demand forecasting?

- TQM

- **ANS** Moving averages

- JIT

- Kanban



Which type of layout groups similar processes together?



3

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