WGU C215 Final Exam Question and
Answers [100% Correct] 2024/2025
Latest Release!!!
What is the primary goal of operations management? - Improve customer satisfaction - **ANS** Improve efficiency and effectiveness of processes - Increase marketing efforts - Reduce competition
Which of the f...
WGU C215 Final Exam Question and
Answers [100% Correct] 2024/2025
Latest Release!!!
What is the primary goal of operations management?
- Improve customer satisfaction
- **ANS** Improve efficiency and effectiveness of processes
- Increase marketing efforts
- Reduce competition
Which of the following is NOT typically a responsibility of operations managers?
- Managing production
- Designing workflows
- **ANS** Overseeing company finances
- Improving product quality
What is a key characteristic of a service operation compared to a manufacturing operation?
- More tangible outputs
- Higher inventory levels
- **ANS** Customer involvement in the process
- Lower quality control
Which strategy focuses on improving the quality of a product by ensuring processes meet quality
standards?
- Process focus
- Layout strategy
- **ANS** Total Quality Management (TQM)
1
,- Just-in-Time (JIT)
What is the purpose of statistical process control (SPC)?
- Eliminate all defects
- **ANS** Monitor and control processes to ensure consistency
- Increase production speed
- Reduce product cost
In operations management, what does "capacity" refer to?
- The size of a facility
- **ANS** The maximum output a system can produce
- The number of employees
- The amount of inventory stored
Which inventory management system focuses on minimizing the amount of inventory on hand?
- Material Requirements Planning (MRP)
- Economic Order Quantity (EOQ)
- **ANS** Just-in-Time (JIT)
- Enterprise Resource Planning (ERP)
Which of the following is an advantage of using a JIT inventory system?
- **ANS** Reduces carrying costs and waste
- Increases lead time
- Improves supplier relationships
- Ensures high levels of inventory
What is the primary focus of lean manufacturing?
- Maximizing inventory
- Increasing production speed
2
, - **ANS** Reducing waste and improving efficiency
- Increasing customization
Which of the following is a key component of Six Sigma methodology?
- Continuous improvement
- **ANS** Reducing process variation
- Increasing product variety
- Reducing costs
The process of balancing costs between maintaining high service levels and minimizing inventory is
known as:
- **ANS** Inventory optimization
- Process control
- Demand forecasting
- Supply chain management
What does "forecasting" in operations management typically involve?
- Increasing marketing efforts
- **ANS** Predicting future demand based on historical data
- Determining future product lines
- Analyzing competitor strategies
Which of the following methods is commonly used for demand forecasting?
- TQM
- **ANS** Moving averages
- JIT
- Kanban
Which type of layout groups similar processes together?
3
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