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WGU C215 Mid-term Exam Question and Answers [100% Correct] 2024/2025 Latest Release!!
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WGU C215 Mid-term Exam Question and Answers [100% Correct] 2024/2025 Latest Release!! What is operations management primarily concerned with? **ANS** The management of systems or processes that create goods and/or provide services. What is the difference between goods and services? **AN...

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  • October 19, 2024
  • 36
  • 2024/2025
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WGU C215 Mid-term Exam Question and
Answers [100% Correct] 2024/2025
Latest Release!!

What is operations management primarily concerned with?

**ANS** The management of systems or processes that create goods and/or provide services.



What is the difference between goods and services?

**ANS** Goods are tangible, while services are intangible.



Which of the following is NOT one of the primary functions of all organizations?

**ANS** Marketing, production/operations, and finance/accounting.



Which of the following is a characteristic of a system?

**ANS** A set of interrelated parts working together to achieve a common goal.



What is the definition of productivity?

**ANS** The ratio of outputs (goods and services) divided by the inputs (resources such as labor and
capital).



How does operations management impact the competitiveness of a business?

**ANS** It influences the cost, quality, flexibility, and delivery of products.



What are the three major business functions?

**ANS** Operations, finance, and marketing.



Which of the following is the goal of supply chain management?




1

,**ANS** To synchronize supply and demand across the network of companies.



In which phase of the product life cycle is there the most rapid increase in demand?

**ANS** Growth.



Which type of layout groups similar machines and equipment together?

**ANS** Process layout.



What does capacity planning involve?

**ANS** Determining the output rate that can be achieved with current resources.



How do you define "forecasting" in the context of operations management?

**ANS** Predicting future events to improve decision-making.



Which type of forecast is used for short-term planning?

**ANS** Operational forecast.



What is aggregate planning?

**ANS** A process of developing, analyzing, and maintaining a preliminary, approximate schedule of the
overall operations of an organization.



What does the term "just-in-time" refer to in operations management?

**ANS** A strategy to improve a business’s return on investment by reducing in-process inventory and
associated carrying costs.



Which of the following best describes "lean production"?

**ANS** A system focused on minimizing waste and maximizing productivity.



What is the primary objective of quality control?




2

,**ANS** To ensure that the product or service meets or exceeds customer expectations.



Which method is used to monitor the quality of manufacturing processes?

**ANS** Statistical process control.



What is Total Quality Management (TQM)?

**ANS** A management approach for long-term success through customer satisfaction.



What is Six Sigma primarily concerned with?

**ANS** Reducing defects and improving process quality.



Which of the following is an essential feature of project management?

**ANS** Planning, scheduling, and controlling activities to meet project objectives.



What is the critical path in project management?

**ANS** The sequence of activities that determines the earliest time a project can be completed.



What does the Economic Order Quantity (EOQ) model aim to minimize?

**ANS** The total cost of ordering and holding inventory.



What is the main purpose of inventory management?

**ANS** To balance the costs associated with holding inventory against the benefits of having inventory
available.



What is the bullwhip effect in supply chain management?

**ANS** The phenomenon where small changes in consumer demand cause increasingly larger
fluctuations in orders upstream in the supply chain.



Which of the following best describes outsourcing?




3

, **ANS** The transfer of a business function to an external service provider.



What is capacity utilization?

**ANS** The percentage of a company’s total capacity that is actually being used.



What is the goal of production planning?

**ANS** To ensure that production meets customer demands while minimizing costs.



Which scheduling technique focuses on the most critical tasks to prevent delays?

**ANS** Critical path method (CPM).



What is meant by "flexibility" in operations strategy?

**ANS** The ability to adapt to changes in volume, mix, or production processes.



Which of the following is a quantitative forecasting technique?

**ANS** Time series analysis.



What is the purpose of a control chart in quality control?

**ANS** To monitor process variation and detect any out-of-control conditions.



Which phase of the product life cycle typically has the lowest production costs per unit?

**ANS** Maturity.



What is meant by "demand forecasting"?

**ANS** Predicting the quantity of a product or service that will be required by customers.



What is process improvement?

**ANS** The proactive task of identifying, analyzing, and improving upon existing business processes to
optimize performance.



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