Exam (elaborations)

Guide to customer service management Exam Questions and Answers (GRADED A)

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Module
Customer service management

Institution
Customer Service Management

The customer service management team is to ensure the department provides a high level of? - ANSWER-Customer service Customer service management teams focus needs to be on? - ANSWER-The front end The customer service management team must complete administrative task but you're expected to manag...

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guide to customer service management exam question
guide to customer service management exam stuvia
the customer service management team is to ensure

Institution Customer service management
Module Customer service management

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Guide to customer service management Exam
Questions and Answers (GRADED A)

The customer service management team is to ensure the department provides a high
level of? - ANSWER-Customer service

Customer service management teams focus needs to be on? - ANSWER-The front end
The customer service management team must complete administrative task but you're
expected to manage your time so these tasks are completed during non peak hours.
You're most effective when you can be on the front end during peak hours.

Ensuring a high level of service means having: - ANSWER-Associates scheduled
appropriately according to labor demand and oasis.
A staffed customer service counter with Associates to provide information about our
products and services, lottery, check cashing, and other money services.
A customer service team leader who consistently delivers Premier customer service,
mentors and coaches associates on the front end.

The purpose of the customer service mailbox is to communicate with corporate
department such as? - ANSWER-Personal records, payroll, and Benefits regarding
personnel related issues that require more security then the store mailbox provides.

The customer service management team is responsible for and should? - ANSWER-
Assess the customer service mailbox twice a day to view any new emails and respond
to emails promptly because much of the information is time sensitive.

The customer service mailbox allows you to keep sensitive email separate from other
general emails sent to the store? - ANSWER-Provides confidentiality for human
resource information.

How to access the customer service mailbox: - ANSWER-Access Publix connection
Place the cursor over the my workplace button and click computer programs in the
drop-down menu
Click the customer service email link

Authorize users of the customer service email are: - ANSWER-Store manager
Assistant store manager
Department manager
Assistant department manager
Customer service team leader(Customer service department mailbox only).

Guidelines for the department mailbox are: - ANSWER-Access your department
mailbox twice a day, at the start and end of each shift.
Look for any new emails you'll need to print and share with others in your department.

, Respond to emails each day because much of the information is Time sensitive.

Your department page on Publix connection connection is the primary way your
____________ ___________ ___________ communicates new and important
information. - ANSWER-Retail business unit (RBU)

Some of the benefits of visiting your department page on Publix connection are: -
ANSWER-Check for upcoming events specific to your store.
Access up-to-date information that affects your departments associates.
use the tools and reference information and review the Whats new Portlet to learn what
information has been added.

How often should the department manager review the what's new Portlet and share
information with Associates in their department? - ANSWER-Daily

How to access your department page: - ANSWER-Open Publix connection then open
your department page by hovering over the store tab and selecting your department in
the drop-down menu.

All stores must create department folders within Outlook to ensure that the retail
management communications are sorted? - ANSWER-Properly

How to create department folders: - ANSWER-Step one from the mail screen right click
on the inbox folder.
step two click new sub folder.
Step three typed MIC and hit enter.
Step four repeat steps one through three to create a folder for each department
replacing MIC with the following departments bakery, customer service, deli, grocery,
meat/seafood, and produce/floral.

A ________ Is a set of directions that Outlook uses to organize, sort, and distribute
incoming emails to their proper folders. - ANSWER-Rule

How to prepare and create department rules in the web-based outlook app: - ANSWER-
Step one from your outlook inbox click settings in the upper right corner
step two click view all outlook settings
step three select rules
step four click add new rule
step five in the box next to the number one name your role type CS
step six in the drop-down next to add a condition select subject includes.

How to create department rules for outlook rules: - ANSWER-Step one click settings in
the upper right corner. Step two click view all outlook settings.
Step three select rules.
Step four click add new role.
Step five in the box next to the number one name your role type customer service

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Exam (elaborations)

Guide to customer service management Exam Questions and Answers (GRADED A)

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