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McDonald's #1 Club Test Questions and Answers £10.39
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McDonald's #1 Club Test Questions and Answers
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McDonald's #1 Club Test Questions and Answers a customer pulls up to the drive-thru speaker and says that they have placed a mobile app order. What do you say to the customer? ask them to confirm the code and tell them to go to the window Ask, Ask, Tell when you complete taking the order ...

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  • December 11, 2024
  • 5
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • mcdonalds 1 club test questions and answers
  • ask ask tell when you complete taking the order

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McDonald's #1 Club Test Questions and
Answers
a customer pulls up to the drive-thru speaker and says that they have placed a mobile
app order. What do you say to the customer? - answer ask them to confirm the code
and tell them to go to the window

Ask, Ask, Tell - answer when you complete taking the order repeat it and ask if it is
correct, when the customer reaches your window ask if their order includes "_____" and
then tell them their price

when parking a car in the drive-thru what should the presenter be communicating to the
guest? - answer what they're waiting for, approximately how long it will take, where
to park, and that they are receiving a coupon for a free large fry

describe what the role of the manager is in the drive-thru area - answer ensure
everything is running smoothly and efficiently

if you're running the drive-thru and you notice that you're constantly running down on
food in the kitchen, what steps do you take to correct the problem? - answer ask if
they nee help, if they say yes send someone to help immediately. if they say no wait 5
min and if they're still down food send someone to help

describe some hospitality gestures that employees should be using when dealing with
guest interaction? - answer smiling, politely asking how you can help them, asking if
they need salt/pepper/ketchup, thanking them

what does LAST represent when handling customer complaints? - answer Listen,
Apologize, Solve, Thank

what does "table touching" mean inside the restaurants? - answer "table touching"
means going around the restaurant lobby and checking on the guests

if you were running the front counter station and you notice an employee is incorrectly
performing the proper steps when taking the customer's order, what corrective actions
would you take to better ensure a guest's experience? - answer I would wait until the
order was complete and then make sure all the customer's needs were met, then I
would show the employee the correct way to take an order

what are the correct order assembly steps when handling an UBER order? - answer
put the food in the bag(s) and seal it/them, put these bags in the UBER bag w/ any
drinks in a drink holder, seal the UBER bag and then attach the receipt with the code

, describe what a travel path is - answer a travel path us when you walk around the
store to see what needs to be taken care of

what are the big six reportable illnesses someone cannot work w/ inside the restaurant -
answer norovirus, nontyphoidal salmonella, salmonella typhi, e. coli, shigella,
hepatitis A

what are the symptoms an employee might have that would not allow him to be working
in the restaurant? - answer sore throat, fever, cough, nausea/vomitting

what is the purpose of conducting the daily food safety checklist inside the restaurant? -
answer to protect the health and safety of our customers

what are the minimal internal cooking temperatures for the following products? - answer
sausage 155
round eggs 155
10:1 155
fresh beef 4:1 175
chicken McNuggets 165
crispy chicken 165
grilled chicken 165
buttermilk crispy chicken tenders 165
filet o fish 150

describe the process for calibrating and sanitizing a pyrometer? - answer to calibrate
and sanitize the pyrometer stick the needle part in a cup of cold ice water and wait until
it gets to 34-40 degrees F

what is the correct sanitizer concentration level for the towel buckets and the back sink
area. Also, describe how you check the sanitizer for each area. - answer towel
buckets 50ppm 65-75 F
back sink 200ppm 65-75 F
you check each w/ their respective test strip and tell the pH based on the color of the
strip

where do you probe the patty when checking the internal temperature for all products? -
answer you probe the center of the patty

which 10:1 patties do you check when conducting food safety? Why do you check those
particular patties? - answer you check the corner patties because they are the most
indicative of temperatures of all the patties on the grill

what should you do if your internal temperature of a regular meat comes up at 145?
Describe the corrective action you would take - answer throw out the whole tray and
sanitize the tray and spatulas

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