Exam (elaborations)
CSM Test Questions and Answers Correct
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Exam of 4 pages for the course Certified Scrum Master at Certified Scrum Master (CSM Test)
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CSM TestWhat is the #1 priority of the person wearing the CSM lanyard? - answer Ensure the
customer wait time for checking out is no more than 2-3 minutes by paging additional
cashiers as needed
Under what circumstances may CSM deny a refunded without contacting a member of
management? - answer only a manager can deny a refund
If you have suspicious non-receipted refund, what must you do? - answer Call a
member of management
If you are called to approve a check by cashier and suspect fraud is involved with a
check, what are you required to do? - answer Call a member of management
we accept out of state checks with proper identifications - answer True
The store is allowed to hold customers personal items - answer False
When approving a refund, the member of management or CSM must physically step
into the register area before entering codes - answer true
A csm or member of management is allowed to approve refunds while running another
register - answerFalse
the "cashier activity with discounts" report must be kept in the "NCR register training
Manuel" for 1 week and utilized by CSM or main cashier to identify cashiers who have
excessive discounts - answerTrue
Back up cashiers may not be called unless 3 or more customers are waiting in line. -
answerFalse
Who must train new cashiers - answerone designated employee, such as CSM,
department head, or main cashier
A CSM is allowed to approve an employee refund - answerFalse
All NCR register drawer keys and NCR network panel keys must be stored in the key
box and locked in the cash office safe - answerTrue
A post void is used to reverse a costumer sale after full payment has been made and
the transaction is complete - answerTrue
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