HRM 200 Midterm Exam with
Complete Solution 2025 New
Update
what are "competencies"? - Answer-individual knowledge, skills, and behaviours that
are critical to successful individual or corporate performance based on their relation to
org's vision, values, and business strategy
what are "core competencies"? - Answer-describe knowledge and behaviours that
employees throughout the organization must exhibit for the organization to succeed,
such as "customer service orientation" for all hotel employees
what are "functional competencies"? - Answer-associated with a particular
organizational function, such as "negotiatio skills" for salespeople or "safety orientation"
for pilots
what are "behavioural competencies"? - Answer-expected behaviours, such as "always
walking a customer to the product they are looking for rather than pointing"
5 elements in executive/managerial compensation package: - Answer-salary, benefits,
short-term incentives, long-term incentives, and perquisites
define market-pricing approach - Answer-an approach limited to determining
compensation for professional jobs based on values established for similar benchmark
jobs in the market
define human resources management (HRM) - Answer-the management of people in
organizations to drive successful organizational performance and achievement of the
organization's strategic goals
define human capital - Answer-the knowledge, education, training, skills, and expertise
of an organization's workforce
define scientific management - Answer-the process of "scientifically" analyzing
manufacturing processes, reducing production costs, and compensating employees
based on their performance levels
,define human resources movement - Answer-a management philosophy focusing on
concern for people and productivity
define outsourcing - Answer-the practice of contracting with outside vendors to handle
specifies business functions on a permanent basis
define authority - Answer-the right to make decisions, direct others' work, and give
orders
define line authority - Answer-the authority exerted by an HR manager by directing the
activities of the people in his or her own business unit, department, or service area
define staff authority - Answer-staff authority gives the manager the right (authority) to
advise other managers or employees
define line manager - Answer-a manager who is authorized to direct the work of
subordinates and is responsible for accomplishing the organization's tasks
define staff manager - Answer-a manager who assists and advises line managers;
human resource managers are usually staff managers
define employment engagement - Answer-the emotional and intellectual involvement of
employees in their work, such as intensity, focus, and involvement in his or her job and
organization
define strategy - Answer-the company's plan for how it will balance its internal strengths
and weaknesses with external opportunities and threats to maintain a competitive
advantage
define change agents - Answer-specialists who lead the organization and its employees
through organizational change
define environmental scanning - Answer-identifying and analyzing external opportunities
and threat that may be crucial to the organization's success
what is a "culture and change steward"? - Answer-understanding, guiding, and reacting
to both internal and external stakeholder expectations; intense global competition puts a
premium on employee engagement; engaged employees go beyond what is required
and drive desired outcomes
what is a "talent manager and organizational designer"? - Answer-HR specialists must
embed theory, research, and practice into the processes, policies, and structures of an
organizations; HR professionals and line managers play a pivotal role in lowering labour
costs (the largest operating expense in many organizations); to do this it may mean
adopting more effective recruitment, selection, and training programs
, what is a "strategy architect"? - Answer-HR professionals contribute to this by
integrating internal stakeholder and external stakeholder expectations through
identifying, forecasting, and facilitating organizational responses to an internal workforce
what is an "operational executor"? - Answer-change agents by making the enterprise
more responsive to product or service innovations and technological change; in the
recent years efficiency in dealing with operational issues has significantly improved
through the use of technology
what is a "business ally"? - Answer-environmental scanning; details regarding a
successful incentive plan being used by a competitor, impending labour shortages, and
information about pending legislative changes are examples of supplying competitive
intelligence; also adds value to the strategy formulation process by supplying info
regarding the company's internal strengths/weaknesses
what is a "transactional HR team"? - Answer-provide specialized support in day-to-day
HR activities (changing benefit plans)
what is a "corporate HR team"? - Answer-assist top management in top-level issues
(developing the personnel aspects of company's long-term strategic plan)
what is an "embedded HR team"? - Answer-have HR generalists assigned to functional
departments like sales and productions
define evidence-based HRM - Answer-use of data, facts, analytics, scientific rigour,
critical evaluation, and critically evaluated research/case studies
define metrics - Answer-statistics used to measure activities and results; reflects the
quality of people and the effectiveness of HRM initiatives that built workforce capability,
which provides critical info that can be linked to outcome like productivity, product or
service quality
define balanced scorecard - Answer-a measurement system that translates an
organization's strategy into a comprehensive set of performance measures; tells us the
results of actions already taken and complements the financial measures with
operational measures of organizational, business unit, or department success that will
drive future performance
define certification - Answer-recognition for having met certain professional standards
what are the several characteristics every profession has? - Answer-(1) a common body
of knowledge
(2) benchmarked performance standards
(3) a representative professional association
(4) an external perception as a profession
(5) a code of ethics
