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MGMT 3000 Cannon Final (Ch 16,17,18) Exam| Verified Q’s and A’s
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MGMT 3000 Cannon Final (Ch 16,17,18)Exam| Verified Q’s and A’s
Shared responsibility for change in very small organizations is often lost with
growth and over time - -True,
Shared responsibility for change is not unusual in start-ups and very small
organizations, but too often it is lost with growth and over time. In large,
traditional corporations, it is all too rare.
- Some organizations use rules, regulations, and formal control to guide
performance. These organizations are often referred to as - -bureaucratic.
Bureaucratic control is the use of rules, regulations, and formal authority to
guide performance. It includes such items as budgets, statistical reports, and
performance appraisals to regulate behavior and results.
- Among the steps for leading change, the one that requires using every
possible channel and opportunity to talk up and reinforce the company's
long-term aspirations and required new behaviors is - -communicating the
change vision.
The activity of communicating the change vision requires using every
possible channel and opportunity to talk up and reinforce the vision and
required new behaviors. It is said that aspiring change leaders
undercommunicate the vision by a factor of 10, or even 100 or 1,000,
seriously undermining the chances of success.
- Zoe's company is considering adopting a new information technology.
Because the information technology managers of the company are not yet
familiar with the technology, they would most likely consult with someone
from which of the following groups to help determine the suitability of
technology? - -early adopters
After the innovators, the next 13.5 percent of adopters are early adopters.
This group is critical to the success of a new technology because its
members include well-respected opinion leaders. Early adopters often are
the people or organizations to which others look for leadership, ideas, and
up-to-date technological information.
- Who among the following adopters of a new technology are more skeptical
of technological change and approach innovation with great caution? - -the
early majority
,The members of the majority groups, including the early majority, are more
skeptical of technological change and approach innovation with great
caution, often adopting only because of economic necessity or social
pressure.
- Among the steps for leading change, the one that involves determining the
idealized, expected state of affairs after the change is implemented is - -
developing a vision and strategy.
Developing a vision and strategy directs the change effort. This process
involves determining the idealized, expected state of affairs after the change
is implemented. Because confusion is common during major organizational
change, the clearest possible image of the future state must be developed
and conveyed to everyone.
- Jaime thought—to himself—that the change proposed by management was
reasonable. However, he wanted to be liked and accepted by his coworkers,
most of whom vocally opposed the change. Therefore, he joined his
coworkers in criticizing management for the change. This is an example of
resistance brought about by - -peer pressure.
Even if individual members do not strongly oppose a suggested change, the
team may band together in opposition. Peer pressure will cause individuals
to resist even reasonable changes, especially if a group is highly cohesive
and has anti-management norms. But change leaders who invite—and listen
to—ideas from team members may find that peer pressure becomes a
positive force that helps drive the change's success.
- Laney uses the results of customer surveys to point out ways that her
cashiers can improve their service. This is an example of ________ - -
feedback
When supervisors use information about past performance to point out and
correct improper performance, they are using feedback as a means of
control.
- One cause for complacency is - -too many visible resources.
One common reason for complacency is too many visible resources. To stop
complacency and create urgency, a manager can talk candidly about the
, organization's weaknesses in contrast with its competitors, backing up
statements with data.
- Which groups are typically resistant to change? - -entry-level workers to
top executives
People at all organizational levels, from entry-level workers to top
executives, resist change. For example, many banks and credit unions are
switching from specialized roles in branches, such as tellers and personal
bankers, to universal agents who process transactions, open accounts, and
sell products. When they make this change, the main source of resistance is
that the new jobs involve selling—identifying unmet customer needs and
suggesting products and services. A typical branch employee is
unaccustomed to selling and may even have a negative opinion of a sales
role, especially in a bank.
- In his new employee orientation training, Francisco heard Meibeth, his new
accounting supervisor, explain, "At Wrightfield Corporation, we do not use
traditional cost accounting. Rather, we use activity-based costing, or ABC.
According to ABC, we ________blank costs according to what our employees
do, rather than what the company spends." - -allocate
Activity-based costing (ABC) starts with the assumption that organizations
are collections of people performing many different but related activities to
satisfy customer needs. The ABC system identifies those activity streams
and then assigns expenses, or allocates costs, to those areas of activity.
- focuses on what is being done currently, while ________blank focuses on
what can be done and what is being developed. - -Benchmarking; scanning
Whereas benchmarking focuses on what is being done currently, scanning
focuses on what can be done and what is being developed. In other words,
benchmarking examines key and perhaps some pacing technologies, while
scanning seeks out pacing and emerging technologies.
- In assessing external technological trends, benchmarking and scanning are
similar in that both are concerned with - -pacing technologies.
Benchmarking examines key and perhaps some pacing technologies, while
scanning seeks out pacing and emerging technologies—those just being
introduced and still in development.
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