Unit 15 Working as a Holiday Representative

Unit 15 - Working as a Holiday Representative Part of P4, M2, D2 It is an arrival transfer speech including welcome, introduction, safety and comfort on the coach, country info, transfer details, resort information and accommodation check-in. Welcome meeting is mentioned three times throughout the speech and drip selling excursions is included. For P4, learners must use social, customer service and selling skills to plan and deliver an arrival transfer speech and a welcome meeting to a group...

A Distinction* worth of work marked by an examiner. In P1 I describe the roles, duties, and responsibilities for different categories of holiday representatives, highlighting changing roles and working practice. In P2 I outline the legal responsibilities of holiday representatives in different holiday situations. In P3 I explain the role played by holiday representatives in creating a safe and healthy holiday environment. In M1 I compare the roles, duties, and responsibilities for one category...

A Distinction* worth of work marked by an examiner. This essay includes everything you need for your transfer and welcome speech. It covers all the criteria needed to achieve the effective grade. It includes: • welcome meeting invitation • plan of room layout • promotional materials: excursion leaflet & booking form • completed paperwork, including tickets and receipts

A Distinction* worth of work marked by an examiner. Unit 14 - Working as a Holiday Representative - Welcome Meeting Presentation The presentation will support your welcome speech. It includes: • plan of room layout • highlighted information: Heath & Safety, things to do at the resort etc... • excursion details • completed paperwork: invoice