Unit 14 btec business - Study guides, Revision notes & Summaries
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Pearson Higher Nationals in Computing
- Exam (elaborations) • 468 pages • 2023
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Pearson 
Higher Nationals in 
ComputingSummary of changes in Pearson BTEC Higher 
Nationals in Computing Issue 3 
Summary of changes made between previous issue and this 
current issue 
Page 
number 
Meeting local needs and centre devised units: 
Corrected language on 4th paragraph on mandatory units 
New table added illustrating the maximum number of credits that 
can be imported by pathway 
48 
48 
Making assessment decisions using criteria: 
Corrected third bullet point under information and ...
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BTEC Level 3 IT (Extended Diploma) Unit-28 Web Production
- Exam (elaborations) • 55 pages • 2023
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BTEC Level 3 IT (Extended Diploma) Unit-28 Web Production. Role and Importance: ............................................................................ 5 
A. Internet service provider (ISP):.......................................................... 5 
Examples of ISP: ................................................................................ 5 
B. Web Hosting Service: ....................................................................... 5 
• Types of Services: .......................
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BTEC IT DATA MODELLING UNIT 5 ASSIGNMENT 2 EXCEL 2023
- Exam (elaborations) • 97 pages • 2023
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BTEC IT DATA 
MODELLING UNIT 5 
ASSIGNMENT 2 EXCEL 
2023 
 ASSIGNMENT FRONT SHEET 
Qualification BTEC Level 5 HND Diploma in Computing 
Unit number and title Unit 5: Security 
Submission date Date Received 1st submission 
Re-submission Date Date Received 2nd submission 
Student Name Student ID 
Class Assessor name 
Student declaration 
I certify that the assignment submission is entirely my own work and I fully understand the consequences of plamaking a false declaration is a form of malpractice...
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BTEC Level 3 IT (Extended Diploma) Unit-28 Web Production
- Exam (elaborations) • 55 pages • 2023
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BTEC Level 3 IT (Extended Diploma) Unit-28 Web Production. A. Internet service provider (ISP): 
An Internet Service Provider is a service that offers companies and home users access to 
the Internet. 
You wouldn't have been able to shop online, access Facebook or read this page without 
an ISP. Specific telecommunications, routing, and networking equipments are needed to 
connect to Internet. ISP enables users to access networks containing the necessary 
equipment, which enables users to create...
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*NEW* Unit 14 Investigating Customer Service: P2 and M1
- Essay • 22 pages • 2024
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*Certified Distinction Grade Work* 
 Unit 14 Investigating Customer Service: P2 and M1 
 
Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations. 
M1 Analyse how legislation and regulation impacts on customer service provision in a selected business. 
 

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Pearson BTEC Level 3 National Extended Certificate in Applied Science
- Exam (elaborations) • 178 pages • 2023
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Pearson 
BTEC Level 3 National 
Extended Certificate in 
Applied Science 
Specification 
First teaching from September 2016 
First certification from 2017 
Issue 4 
 
Pearson 
BTEC Level 3 National 
Extended Certificate in 
Applied Science 
Specification 
First teaching September 2016 
Issue 4 
Edexcel, BTEC and LCCI qualifications 
Edexcel, BTEC and LCCI qualifications are awarded by Pearson, the UK’s largest awarding body 
offering academic and vocational qualifications that are globally rec...
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BTEC Level 4 HND Diploma in Business/Unit 3 Human resource management 2023/2024 UPDATE
- Exam (elaborations) • 20 pages • 2023
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BTEC Level 4 HND Diploma in Business/Unit 3 Human resource management 2023/2024 UPDATE 
 
BTEC Level 4 HND Diploma in Business/Unit 3 Human resource management 2023/2024 UPDATE 
 
 
 
 
ASSIGNMENT 1 FRONT SHEET 
Qualification	BTEC Level 4 HND Diploma in Business 
Unit number and title	Unit 3 Human resource management 
Submission date		Date Received 1st submission	 
Re-submission Date		Date Received 2nd submission	 
Student Name	PAUL MUSA	Student ID	GBH 
Class	GBH1108	Assessor name	DUONG NGOC SO...
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*NEW* Unit 14 Investigating Customer Service: P4 Demonstrate communication and interpersonal skills appropriate to meet customer needs in different situations.
- Essay • 15 pages • 2024
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*Certified Distinction Grade Work* 
 Unit 14 Investigating Customer Service: P4 Demonstrate communication and interpersonal skills appropriate to meet customer needs in different situations. 
 
Learning aim C: Demonstrate customer service in different situations, using appropriate behaviours to meet expectations C1 Customer service skills and behaviours • Communication skills: o face-to-face, written, email or other electronic media, telephone o verbal, e.g. pitch and tone of voice, open and...
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Edexcel A Level Business Paper 2 mark scheme graded A+ LATEST UPDATE 2023 FINAL (END OF YEAR)
- Exam (elaborations) • 22 pages • 2023
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Edexcel A Level Business Paper 2 mark scheme 
graded A+ LATEST UPDATE 2023 FINAL (END 
OF YEAR) 
Mark Scheme (Results) 
Summer 2023 
Pearson Edexcel GCE A Level 
in Business (9BS0) 
Paper 03 Investigating business in a competitive 
environment 
Edexcel and BTEC Qualifications 
Edexcel and BTEC qualifications are awarded by Pearson, the UK’s largest awarding body. We 
provide a wide range of qualifications including academic, vocational, occupational and specific 
programmes for employers. For ...
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*NEW*Unit 14 Investigating Customer Service: P4 - Review own customer service skills, identifying gaps where improvements could be made
- Essay • 13 pages • 2024
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*Certified Distinction Grade Work* 
Unit 14 Investigating Customer Service: P4 - Review own customer service skills, identifying gaps where improvements could be made. 
 
C2 Dealing with customer service requests and complaints • Customer service situations: o providing information, products or services, promoting additional products and services, giving advice, taking and relaying messages o limitations of role and authority, keeping records o dealing with problems, handling complaints, reme...
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