Unit 14 btec business - Study guides, Revision notes & Summaries

*Distinction Graded* Unit 14 Investigating Customer Service: D2 -Evaluate the benefits of improvements to customer service performance for the business, the customer, and the employee

Pearson BTEC Level 3 National Extended Certificate in Applied Science Specification First teaching from September 2016 First certification from 2017 Issue 4 Pearson BTEC Level 3 National Extended Certificate in Applied Science Specification First teaching September 2016 Issue 4 Edexcel, BTEC and LCCI qualifications Edexcel, BTEC and LCCI qualifications are awarded by Pearson, the UK’s largest awarding body offering academic and vocational qualifications that are globally rec...

Pearson BTEC Level 3 National Extended Certificate in Applied Science Specification First teaching from September 2016 First certification from 2017 Issue 4 Pearson BTEC Level 3 National Extended Certificate in Applied Science Specification First teaching September 2016 Issue 4 Edexcel, BTEC and LCCI qualifications Edexcel, BTEC and LCCI qualifications are awarded by Pearson, the UK’s largest awarding body offering academic and vocational qualifications that are globally rec...

*Certified Distinction Grade Work* Evaluate the importance for a selected business of providing excellent customer service and adhering to relevant current legislation and regulations. btec business level 3 national diploma

*Certified Distinction Grade Work* Contains and covers all aspect of Unit 14 Investigating Customer Service Learning Aim A,B, and C with the highest quality: Contains every pass merit and distinction tasks: p1,p2,p3,p4,p5,p6,m1,m2,m3,d1,d2,d3 A1 Customer service in business • Definition of customer service. • Customer service roles and importance of teamwork. • Importance of following organisational rules and procedures. • Different approaches to customer service across industries...

Unit 14: Investigating Customer Service Assignment 2: Distinction* graded quality work with great structure and content for you to use this as a template to get a Distinction in this Assignment 2. therefore also contains THE SCRIPT FOR ROLE PLAY and this meets all the criteria: P4: Demonstrate communication and interpersonal skills appropriate to meet customer needs in different situations. P5: Review your own customer service skills, identifying gaps where improvements could be made. P6 - Prese...

Original document which achieved distinction grade and hits all criteria. The contrasting businesses selected for this assignment are: McDonalds and Tesco. 10 pages (size 12 font) 3821 words Covers P1, P2, P3, M1, M2, D1, D2 criteria

Unit 14: Investigating Customer Service Assignment 1: Distinction* graded quality work with great structure and content for you to use this as a template to get a Distinction in this Assignment 1. this meets all the criteria: P1 - Describe the different approaches to customer service delivery in contrasting businesses, P2 - Examine ways that the customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulatio...

Edexcel BTEC Levels 4 and 5 Higher Nationals specification in Computing and Systems Development Contents Unit 1: Business Skills for e-Commerce 1 Unit 2: Computer Systems 7 Unit 3: Employability and Professional Development 15 Unit 4: Project Design Implementation and Evaluation 21 Unit 5: Emerging Technologies 25 Unit 6: Management in Information Technology 29 Unit 7: Research Skills 35 Unit 8: Management of Projects 41 Unit 9: Systems Analysis and Design 47 Unit 10: Human Computer...

This is the full BTEC Business Unit 14 Assignment 1 - Why is it important to provide excellent customer service Coursework document. This candidate received a Distinction mark for this assignment. Please do not copy this assignment and submit as your own, as you will risk being disqualified from the course