Situationalism - Study guides, Revision notes & Summaries

Verbal and Nonverbal Communication_ Module Quiz_Unit 2_Lesson 4 Question 1 The tone of voice you use when dealing with customers is especially important on the phone, when nonverbal cues are missing from the conversation.  True Question 2 Customer service agents should strive to smile at all times when dealing with a customer, even when the customer is expressing anger or frustration.  False Question 3 You can better understand the full meaning of a message by paying special atte...

Professionalism in Difficult Situations_ Module Quiz_ Unit 3_Lesson 5 Question 1 Which of the following describes a customer who is excited about a customer service experience?  A customer can't wait to tell his friend about a recent hotel stay and vacation. Question 2 Which is an example of a level of remediation that can be provided to a customer to equal his or her loss?  Offer a discount on products or services. Question 3 Which is an example of a baseline service?  guid...

Professionalism in Difficult Situations_ Module Quiz_ Unit 3_Lesson 5 Question 1 Which of the following describes a customer who is excited about a customer service experience?  A customer can't wait to tell his friend about a recent hotel stay and vacation. Question 2 Which is an example of a level of remediation that can be provided to a customer to equal his or her loss?  Offer a discount on products or services. Question 3 Which is an example of a baseline service?  guid...

Professionalism in Difficult Situations_Module Quiz_Unit 3_Lesson 5

A fundamental principle of social psychology is that __________. - CORRECT ANSWERS-Human behavior is influenced by the presence of others. Who is most likely to be a social psychologist? - CORRECT ANSWERS-A researcher studying the effects of group pressure on decision-making. What term is used to describe the scientific study of how people think about, influence, and relate to one another? - CORRECT ANSWERS-Social psychology Social psychologists differ from personality psychologists in ...

What are the three branches of ethics? Descriptive: How do people actually live? Normative: How ought people to live? Applied: What ought people to do in specific situations? What are the five traits of moral principles? Prescriptivity: Moral principles are intended to guide human behavior. Universalizability: Moral principles can be applied to all similar people in similar situations. Overridingness: Moral principles take precedence over other kinds of principles. Publicity: Moral princ...

A "cheating personality" cannot generally be found. This is because It is a cross between conscientious and openness Honesty depends on the situation Human nature generally strives to be honest Honestly depends so much on the natural selection process - CORRECT ANSWERS B A form of person-situation interaction is______ Frequency Ecovation Situationalism Interactionism - CORRECT ANSWERS B A researcher conducts a study and finds a statistically signifigant correlation between eating p...

Professionalism in Difficult Situations_Module Quiz_Unit 3_Lesson 5

This essay covers unit 2.2 of the Edexcel Religious Studies specification - Situation ethics - in unit 2 A study of three ethical theories. It is used in Section C of Paper 2 (Question 4), includes a synoptic link, and can be tailored to earlier questions of the paper. This essay begins with an introduction, then explores key concepts of Situation ethics, as well as looking at key scholars' ideas, such as Fletcher. This is followed by various evaluations and a conclusion.