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__________ are designed to give CTOs specific rubrics to objectively evaluate a trainee's behavior and performance. - ANSWER-Standardized Evaluation Guidelines (SEG) __________ are used to provide an "at-a-glance" overview of a trainee's overall progress and performance by using DORs as the s...

Supervisor - ANSWER-Any individual within an organization having authority to hire, suspend, discharge, assign, reward, or discipline other employees, or effectively to recommend such action or any individual given responsibility to direct other employees Shift - ANSWER-Group of individuals assig...

The core elements of performance based training are - ANSWER-to focus on providing trainees with the ability to practice the tasks they are attempting to learn and the provision of immediate feedback on their performance from a CTO. Standardized training is defined as - ANSWER-training that is co...

Child Callers - ANSWER-RPs who are children. Special considerations when speaking to a child caller. CYMBALS - ANSWER-Acronym for vehicle description: Color, Year, Make, Body type, Accessories, License plate #, State vehicle is registered in Elderly Callers - ANSWER-Older RPs. Special consider...

1. A successful EMD should: a. Be clear b. Be concise c. Use accurate speech d. All of the above e. None of the above - ANSWER-d. All of the above 2. Which of the following can be considered part of a local EMS System? a. Hospitals b. Air Ambulances c. Law Enforcement d. All of th...

PSAP - ANSWER-Public Safety Answering Service Professionalism - ANSWER-It is defined by who you are, what you do, and how others perceive you Ethics - ANSWER-Implies that it involves an individual's personal, professional and organizational rules of conduct Ethics - ANSWER-A system of prin...

The term PSAP stands for public safety access point - ANSWER-False Professionalism is defined by who you are, what you do, and how others perceive you - ANSWER-True Ethics involves an individuals personal, professional, and organizational rules of conduct - ANSWER-True The three primary fie...

PSAP - ANSWER-Public Safety Answering Point ALI - ANSWER-Automatic Location Identification ANI - ANSWER-Automatic Number Identification Call Routing - ANSWER-The operational methods used to route call information through and between agencies. They are direct dispatch, call transfer, call re...

PSTs should remain professional, no matter the circumstance, by using industry jargon with callers seeking assistance. (4.01 - ANSWER-FALSE 1. The ___________________ is a 24/7 clearing house which holds and shares information with local, state, and federal entities. (11.06) - ANSWER-STATE WATCH ...

Duty to serve - ANSWER-Expected to be at work when scheduled regardless of event Psap - ANSWER-Public safety answering point Public safety professional - ANSWER-Professional, humility, eager to learn, sense of duty, integrity, accountability, who you are, what you do, how others perceive you ...

Summarize the attributes of a professional public safety telecommunicator - ANSWER-Who you are, what you do, and how others perceive you. Duty to serve - ANSWER-Responsibility for providing service to the community, staffing requirements Common elements of basic telecommunications - ANSWER-Inf...

AACN - ANSWER-Advanced Automatic Crash Notification ACN - ANSWER-Automatic Collision Notification ALI - ANSWER-Automatic Location Identification ANI - ANSWER-Automatic Number Identification APCO - ANSWER-Association of Public Safety Communications Officials ASL - ANSWER-American Sign ...

ALS - ANSWER-Advanced Life Support NIMS - ANSWER-National Incident Management System ICS - ANSWER-Incident Command System ACN - ANSWER-Automatic Crash Notification TCC - ANSWER-Telecommunications Call Center AACN - ANSWER-Advanced Automatic Crash Notification PSAP - ANSWER-Public S...

T/F: The term "PSAP" stands for Public Safety Access Point. - ANSWER-False T/F: Professionalism is defined by who you are, what you do, and how others perceive you. - ANSWER-True T/F: Ethics involves an individual's personal, professional, and organization rules of conduct. - ANSWER-True ...

NCIC Stands for - ANSWER-National Crime Information Center The acronym CYMBALS is designed to assist the tele-communicator when taking - ANSWER-Vehicle descriptions PST's are required to have a good memory since that is the best way to record information during an emergency call - ANSWER-Fals...

Mutual aid - ANSWER-is a process of supplying supplemental personnel, equipment or other resources to an incident to assist agencies that may be in danger of becoming overwhelmed in their response Mutual response - ANSWER-similar to mutual aid, however mutual response requires the simultaneous di...

FIRE TETRAHEDRON - ANSWER-4 factors necessary for fire: HEAT + FUEL + OXYGEN and a CHEMICAL CHAIN REACTION ADMINISTRATION DIVISION - ANSWER-Chief, Support Staff, Payroll COMMUNICATION DIVISION - ANSWER-Call takers/ Dispatcher FIRE PREVENTION + INVESTIGATION - ANSWER-Building inspectors, Ars...

Fire, a chemical chain reaction, occurs when which three elements are present in the right conditions? ____, _____, _____ - ANSWER-Heat Oxygen Fuel Fires are fought from the ____ to the _______. - ANSWER-Unburned, Burned The Fire Tetrahedron depicts which four factors necessary for fire? ...

Primary PSAP - ANSWER-the first communications center to answer a 911 call; it may also be the point from which calls are dispatched. Secondary PSAP - ANSWER-receives transferred 911 calls for dispatch or further processing, after screening for a required service by a primary PSAP. Professiona...

List the common traps that may prevent or discourage active listening. - ANSWER-The common that may prevent or discourage active listening are the following listed: Conversation Overload Personal Preoccupation Rate of Thought Noise Assumptions Define paraphrasing and give an example. - ANSW...

Explain why it is important to answer calls promptly. - ANSWER-Each ring of the telephone seems like an eternity to the caller. The longer the caller waits, the more they slip into a crisis state. Describe why the telecommunicator should never assume multiple calls regarding the same incident are...

MDT stands for what? - ANSWER-Mobile Data Terminal MDC stands for what? - ANSWER-Mobile Data Computers Mobile Data Systems are usually compatible with what system? - ANSWER-Some CAD systems (ours does) Twenty-four hour time or military time , commences at what time? - ANSWER-0000 (Midnight)...

In progress, just occurred, or delayed - ANSWER-Time lapses are typical classified as?( your PSAP may use different terminology, but the concept of each classification is the same) In progress calls - ANSWER-Calls with an imminent threat to life or property and require an immediate dispatch. Most...

Explain the purpose of NIMS. National Incident Management System - ANSWER-Provides a consistent nationwide template to enable all government, private-sector, and nongovernmental organizations to work together during domestic incidents. Be applicable across a full spectrum of potential incidents an...

Explain the purpose of NIMS. National Incident Management System - ANSWER-Provides a consistent nationwide template to enable all government, private-sector, and nongovernmental organizations to work together during domestic incidents. Be applicable across a full spectrum of potential incidents an...

Preponderance of the evidence - ANSWER-Legal standard where the proof is more convincing than any that is offered in opposition to it Vicarious liability - ANSWER-Liability term defined as indirect legal responsibility Defendant - ANSWER-The person being sued Compensatory damages - ANSWER-P...

What does the term "PSAP" stands for? - ANSWER-Public Safety Answering Point Professionalism is defined by who you are, what you do, and how others perceive you. - ANSWER-true Ethics involves an individual's personal, professional, and organizational rules of conduct. - ANSWER-true What ...