APCO TEST --- STUDY GUIDE EXAM
QUESTIONS AND ANSWERS
PSAP stands for - ANSWER-Public Safety Answering Point
NIMS is abbreviation for - ANSWER-National Incident Management System
Professionalism is defined by who you are , what you do, and how others perceive you.
True or False - ANSWER-True
Standard of Care - ANSWER-The level of duty owed by one person to another
TCC stands for - ANSWER-Telematic Call Center
A Telematics call that is similar to a 9-1-1 Open Line Call - ANSWER-A. An emergency
with voice call
B. An airbag/telemetry activation, no voice call
C. A stolen vehicle tracking call
D. An emergency button activation, no voice call
Giving legal advice and/or personal opinions is part of a telecommunicators job. True or
False - ANSWER-False
The term vital services defines the primary functions or tasks of public safety
communications systems. True or False - ANSWER-True
Because the telecommunicator cannot see callers on the phone, nonverbal
communication plays no part in handling public safety calls for service. True or False -
ANSWER-False
A silent, open-line call must be considered a potential TTY call until proven otherwise.
True or False - ANSWER-True
Persistently asking for the same information without changing the words spoken is: -
ANSWER-A. A technique used with non-English speaking callers
B. A technique used with elderly callers
C. A technique used with hysterical callers
D. A technique that should never be used
VoIP - ANSWER-a technology that allows users to make telephone calls using a high-
speed Internet connection instead of standard telephone channels
P-ANE - ANSWER-The number used by wireless carries to route the call and identify
the cell site from which the call originates
QUESTIONS AND ANSWERS
PSAP stands for - ANSWER-Public Safety Answering Point
NIMS is abbreviation for - ANSWER-National Incident Management System
Professionalism is defined by who you are , what you do, and how others perceive you.
True or False - ANSWER-True
Standard of Care - ANSWER-The level of duty owed by one person to another
TCC stands for - ANSWER-Telematic Call Center
A Telematics call that is similar to a 9-1-1 Open Line Call - ANSWER-A. An emergency
with voice call
B. An airbag/telemetry activation, no voice call
C. A stolen vehicle tracking call
D. An emergency button activation, no voice call
Giving legal advice and/or personal opinions is part of a telecommunicators job. True or
False - ANSWER-False
The term vital services defines the primary functions or tasks of public safety
communications systems. True or False - ANSWER-True
Because the telecommunicator cannot see callers on the phone, nonverbal
communication plays no part in handling public safety calls for service. True or False -
ANSWER-False
A silent, open-line call must be considered a potential TTY call until proven otherwise.
True or False - ANSWER-True
Persistently asking for the same information without changing the words spoken is: -
ANSWER-A. A technique used with non-English speaking callers
B. A technique used with elderly callers
C. A technique used with hysterical callers
D. A technique that should never be used
VoIP - ANSWER-a technology that allows users to make telephone calls using a high-
speed Internet connection instead of standard telephone channels
P-ANE - ANSWER-The number used by wireless carries to route the call and identify
the cell site from which the call originates
