APCO TEST questions with correct answers

What does PSAP stand for: Public Safety Answering Point - correct answer is a facility equipped and staffed to receive emergency calls requesting police, fire, EMS and other public safety services via telephone and other communication devices Professionalism is defined by (1.1) - correct answer Who you are - inner character, what you do - behavior exhibited and how others perceive you - image projected Ethics (1.2) - correct answer implies that it involves an individual's personal, professional and organizational rules of conduct. It includes opinions and feelings about certain manners and behavior. PSAP Organizational Structure (1.3) - correct answer Each PSAP has a different organizational structure for personnel and job responsibilities, typically referred to as the chain of command. A PSAP's chain of command defines the relationship between frontline telecommunications, supervisors and managers. PSAP Informational Resources (1.6) - correct answer Many reference material and informational database are available in PSAP's. They include: Telephone book, Cross- reference or City Directory, Maps, Computer aided dispatch (CAD) systems, Internet and Search engines and other resources Mutual Aid (1.7) - correct answer is a process of supplying supplemental personnel, equipment or other resources to an incident to assist agencies that may be in danger of becoming overwhelmed in their response. These procedures are normally predetermined and are spelled out in "mutual aid agreements" between response agencies. Policies and Procedures (1.8) - correct answer A Policy is a guide to thinking. (vague) A procedure is a guide to action. (specific) - correct answer Sometimes it is not what is said, but how it is said that sets the tone for interpersonal communications.