TEST-BANK-FOR-A-FRAMEWORK-FOR-HUMAN-RESOURCEMANAGEMENT,-7TH-EDITION-GARY-DESSLER

A Framework for Human Resource Management, 7e (Dessler) Chapter 5 Training and Developing Employees 1) Employee ________ provides new employees with the basic background information required to perform their jobs satisfactorily. A) recruitment B) selection C) orientation D) development Answer: C Diff: 1 Page Ref: 132 Objective: Chapter objective 1 2) To improve the orientation process some firms provide their incoming managers with ________. A) preloaded personal digital assistants B) disks containing discussions of corporate culture C) a free breakfast D) A and B only Answer: D Diff: 1 Page Ref: 132 Objective: Chapter objective 1 3) Who performs the initial orientation? A) an HR specialist B) the supervisor C) Neither A nor B D) Both A and B Answer: D Diff: 1 Page Ref: 132 Objective: Chapter objective 1 4) Orientation typically includes information on ________. A) employee benefits B) daily routine C) safety measuresD) All of the above. Answer: D Diff: 1 Page Ref: 132 Objective: Chapter objective 1 5) ________ is the continuing process of instilling in all employees the attitudes, standards, and values that the organization expects. A) Socialization B) Training C) Development D) Orientation Answer: A Diff: 1 Page Ref: 132 Objective: Chapter objective 1 6) A successful orientation should achieve which of the following? A) The new employee should feel welcome. B) The new employee should understand the organization in a broad sense. C) The new employee should have clear understanding of what is expected. D) The new employee should begin the process of socialization. Answer: A Diff: 2 Page Ref: 132 Objective: Chapter objective 1 7) The methods used to give new or present employees the skills they need to perform their jobs are called ________. A) orientation B) training C) development D) appraisal Answer: B Diff: 1 Page Ref: 133 Objective: Chapter objective 1 8) The first step in creating a training program is to ________. A) assess the program's successes or failures B) design the program content C) analyze employees’ training needs D) train the targeted group of employees Answer: C Diff: 1 Page Ref: 134 Objective: Chapter objective 1,2 9) What is the second step in the training process? A) assess the program's successes or failures B) present the program to a small test audience C) design the training program D) conduct a needs analysis Answer: C Diff: 2 Page Ref: 136 Objective: Chapter objective 1,2 10) The third step in the training process