CPHQ

Which of the following is NOT part of the seven steps to the Kubler Ross Change Curve model? A. shock B. experiment C. anger correct answer: A. anger All styles are important for different situations an organization may find itself in at any given point in time. Which of the following leadership styles is best when an organization is in crisis mode? A. autocratic B. empowering C. transactional D. transformational correct answer: A. Autocratic Quality Assurance correct answer: ...

CPQA correct answer: certified professional in quality assurance When did CPHQ begin to advance the profession of quality and when was the first certification administered? correct answer: 1976; Sept 8 1984 Board of Director's Quality Role correct answer: 1. set policy 2. financial and strategic direction 3. quality of care 4. goals and objectives 5. establish quality priorities Leadership correct answer: ability to influence an individual or group toward achievement of a go...

Which of the following action plans is the first step in correcting inappropriate blood usage in an emergency department? A. in-service on ordering blood usage for the physicians B. elimination of wasted blood C. improvements in documentation D. development of a new procurement procedure correct answer: ANSWER A. in-service on ordering blood usage for the physicians Which of the following is most appropriate in preparation for an external survey of a healthcare facility? A. Assign ...

Six Sigma Improvement Model correct answer: Define, Measure, Analyze, Improve, Control Six Sigma correct answer: A business process for improving quality, reducing costs, and increasing customer satisfaction and a process whereby firms work to limit product defects to 3.4 per million or fewer LEAN approach (quality improvement technique) correct answer: Focused on what's valuable to customers, pt, payers, providers, regulatory bodies with an emphasis on investigating new ways to get th...