Moparexam22 - Study guides, Class notes & Summaries

MOPAREXAM22 - Understanding Mopar Services Stellantis Roadside Assistance is available 24 hours a day, _______ a week. ️️7 days Jeep Wave and Wagoneer Client Services are available ___________. ️️24 hours a day, 7 days a week The focus of Mopar Customer Care is ___________. ️️people Which of the following is NOT true about the DrivePlus Mastercard? ️️Limited cashback on Mopar purchases How can you help customers manage unexpected vehicle expenses? ️️Recommend ap...

MOPAREXAM22 - Understanding Mopar Services Factory-trained technicians perform standard Express Lane Services on vehicles, such as oil and filter change, tire rotation, fluid top off and ______. ️️complimentary multi-point inspection The Mopar Vehicle Protection (MVP) _______ plan provides extended, Stellantis-backed coverage on more than 5,000 components. ️️Maximum Care How many years of complimentary maintenance do Wagoneer retail customers receive with the Wagoneer Client ...

Moparexam22 - Understanding Mopar Services Questions With Correct Answers..docx

Factory-trained technicians perform standard Express Lane Services on vehicles, such as oil and filter change, tire rotation, fluid top off and ______. - Answer-complimentary multi-point inspection The Mopar Vehicle Protection (MVP) _______ plan provides extended, Stellantis-backed coverage on more than 5,000 components. - Answer-Maximum Care How many years of complimentary maintenance do Wagoneer retail customers receive with the Wagoneer Client Services program? - Answer-5 years Which of...

MOPAREXAM22 - Understanding Mopar Services Questions And Answers Factory-trained technicians perform standard Express Lane services on vehicles, such as oil and filter change, tire rotation, fluid top off and _____. complementary multi-point inspection Which of the following is NOT true about the DrivePlus Mastercard? Limited cashback on Mopar purchases How can you help customers manage unexpected vehicle expenses? Recommend applying for the DrivePlus Mastercard

You've successfully added Mopar rock rails and all-weather floor mats to Steve's new Wrangler purchase. Which best practice should you follow next? - Answer-Contact Steve the day after delivery and a few weeks later to see if he has questions. Terry is in for a service visit in his Dodge Challenger. You notice he has an SRT hat and a stack of automotive magazines in his back seat. Which vehicle aspect appears to be important to Terry? - AnswerPerformance What does NOT indicate an off-road...

Moparexam22 - Customizing Essentials Questions With A

MOPAREXAM22 - Selling Mopar Accessories Questions And Answers What situation presents the best opportunity to sell Mopar accessories? During a new vehicle sale? According to the "FAB" concept, _____ tell the customer what an accessory does better than similar products. advantages Which is NOT a place where customers can buy authentic Mopar accessories? Major auto parts retailers

Moparexam22 - Understanding Mopar Services Questions With A

MOPAREXAM22 - Understanding Mopar Services (2022/2023) Graded A The focus of Mopar Customer Care is _____. people Which customers are eligible to receive Ownership benefits? All customers The Mopar Vehicle Protection (MVP) _____ plan provides extended, Stellantis-backed coverage on more than 5,000 components. Maximum Care How can you ensure that your customer has completed their enrollment setup before leaving the dealership? Have the customer perform and action using their vehicle's phone a...