Moparexam22 Study guides, Class notes & Summaries

According to the Mopar Brand Purpose, "service" focuses on which aspect of the brand's business? - Answer-People In 2019, Matt Hagan raced the winner's circle four times and won his third world championship in which racing circuit? - Answer-Funny Car A potential Jeep Gladiator customer is interested in equipping the vehicle for off-roading. You identify Mopar accessories that fit his needs and show him the cost for parts and installation. The customer says he would have to revisit this...

The focus of Mopar Customer Care is _____. - Answer-people Which customers are eligible to receive Ownership benefits? - Answer-All customers The Mopar Vehicle Protection (MVP) _____ plan provides extended, Stellantis-backed coverage on more than 5,000 components. - Answer-Maximum Care How can you ensure that your customer has completed their enrollment setup before leaving the dealership? - Answer-Have the customer perform and action using their vehicle's phone app Customers can contact ...

What can be an effective "silent seller," helping you sell accessories and parts? - Answer-Your dealership's accessory display According to the 2021 SEMA Retail Trends Market Report, U.S. Automotive Aftermarket Sales are projected to _____ through 2024. - Answer-increase In which areas does Mopar primarily stand out against the competition? - Answer-Value and design/engineering How would you use Mopar "Dream Cards" with customers? - Answer-Show examples of an accessorized vehicle wit...

MOPAREXAM22 - Customizing Essentials 100% Complete

Factory-trained technicians perform standard Express Lane Services on vehicles, such as oil and filter change, tire rotation, fluid top off and ______. - Answer-complimentary multi-point inspection The Mopar Vehicle Protection (MVP) _______ plan provides extended, Stellantis-backed coverage on more than 5,000 components. - Answer-Maximum Care How many years of complimentary maintenance do Wagoneer retail customers receive with the Wagoneer Client Services program? - Answer-5 years Which of...

You've successfully added Mopar rock rails and all-weather floor mats to Steve's new Wrangler purchase. Which best practice should you follow next? - Answer-Contact Steve the day after delivery and a few weeks later to see if he has questions. Terry is in for a service visit in his Dodge Challenger. You notice he has an SRT hat and a stack of automotive magazines in his back seat. Which vehicle aspect appears to be important to Terry? - AnswerPerformance What does NOT indicate an off-road...

MOPAREXAM22 - Understanding Mopar Services (2022/2023) Graded A The focus of Mopar Customer Care is _____. people Which customers are eligible to receive Ownership benefits? All customers The Mopar Vehicle Protection (MVP) _____ plan provides extended, Stellantis-backed coverage on more than 5,000 components. Maximum Care How can you ensure that your customer has completed their enrollment setup before leaving the dealership? Have the customer perform and action using their vehicle's phone a...

MOPAREXAM22 - Mopar History and Heritage Questions and complete solutions Who finished their 23rd consecutive NHRA season with a fourth-place finish in the NHRA Mello Yello Top Fuel championship rankings? Which was NOT a performance vehicle with parts created by Mopar in the 1980s? What is the name of the Mopar product that allows owners to easily retrofit their classic muscle cars with current HEMI power? Mopar offers more than ______ worldwide. In 2019, Matt Hagan raced the winner'...

MOPAREXAM22 - Selling Mopar Accessories Questions with verified solutions What can be an effective "silent seller," helping you sell accessories and parts? According to the 2021 SEMA Retail Trends Market Report, U.S. Automotive Aftermarket Sales are projected to _____ through 2024. In which areas does Mopar primarily stand out against the competition? How would you use Mopar "Dream Cards" with customers? According to the 2021 SEMA Retail Trends Market Report, U.S. Automotive Aft...

MOPAREXAM22 - Mopar History and Heritage Exam Questions and complete Answers According to the Mopar Brand Purpose, "service" focuses on which aspect of the brand's business? In 2019, Matt Hagan raced the winner's circle four times and won his third world championship in which racing circuit? A potential Jeep Gladiator customer is interested in equipping the vehicle for off-roading. You identify Mopar accessories that fit his needs and show him the cost for parts and installation. The ...