C846 Study guides, Class notes & Summaries

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WGU C846 Business of IT - Applications Questions and Answers Rated A

dependent on - ANSWER Complete the sentence by filling in the missing word: IT service management is important for organizations because businesses are ____________IT. The U.K. Government - ANSWER Who developed ITIL? Strategy - ANSWER Which service lifecycle stage is considered to be the core of the lifecycle? Core Service - ANSWER A service that delivers the basic outcomes desired by one or more customers (see enabling and enhancing services). Customer - ANSWER Someone who buys good...

WGU C846 ITILITIL - correct answer Information Technology Infrastructure Library 5 Phases of ITIL Life cycle - correct answer Service Strategy Service Design Service Transition Service Organization CSI (Continual Service Improvement) 4 FUnctions - correct answer Service Desk, Technical Management, Application Management, IT Operations Management (includes operations control and facilities management) Service Strategy Objective - correct answer To transform Service Management into a ...

WGU C846 Post AssessmentWhat are the purposes of error control? Each correct answer represents a complete solution. Choose all that apply. A) To identify faulty components B) To reassess the status of known errors that have not been resolved C) To identify and prioritize infrastructure, services, business processes, and information security events D) To manage known errors - correct answer To identify fault components To reassess the status of known errors that have not been resolved To ...

WGU C846 ITIL, Business Of IT C846 Questions And Answers 2023

Recall Definitions (Two questions on Exam) - correct answer -- Service - correct answer A means of enabling value co-creation by facilitating outcomes desirable to customers—without their having to manage cost and risk. Utility - correct answer A functionality offered by a product or service to meet a particular need. Warranty - correct answer An assurance that a product or service meets agreed-upon requirements. Customer - correct answer The person who defines service requirements...

WGU - C846 Information Technology Infrastructure Library (ITIL) - correct answer A framework designed to standardize the selection, planning, delivery, maintenance, and overall lifecycle of IT (information technology) services within a business. Service Management - correct answer A set of specialized organizational capabilities for providing VALUE to customers in the form of SERVICES. Value - correct answer The perceived benefits, usefulness, and importance of something. High Level Ro...

Exam (elaborations) WGU C846 ITIL Business of IT C846 Business Information Technology Final Semester Exams graded A. Worked-out questions and answers are provided to help business IT students do well and help them prepare for exams properly with terms like; Service validation and testing Service asset and configuration management (SACM Configuration management database (CMDB) What does the acronym RFC stand for?

WGU - C846 A framework designed to standardize the selection, planning, delivery, maintenance, and overall lifecycle of IT (information technology) services within a business. - correct answer Information Technology Infrastructure Library (ITIL) A set of specialized organizational capabilities for providing VALUE to customers in the form of SERVICES. - correct answer Service Management The perceived benefits, usefulness, and importance of something. - correct answer Value Customer: Def...