What are ticket fields - Study guides, Class notes & Summaries
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ACP-120 Jira Admin Cert Questions And Answers Graded A+
- Exam (elaborations) • 8 pages • 2024
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Users with this permission will have access to view combined and summarized project 
data, regardless of their individual permissions. - ️️project; View aggregated data 
What is the difference field visibility wise when it comes to Screens and Issue Layout 
(hidden when empty or Hidden fields section) versus the Field Configuration (when a 
field is hidden on it) and Custom field contexts - ️️none of them will delete data, but 
the screens and issue layout won't affect anything (like se...
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Relativity Certified User Exam Questions With Verified Answers 2024/2025
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Relativity Certified User Exam Questions 
With Verified Answers 2024/2025 
What are the four steps required by system admins for a new users to log into Relativity? - 
answerA system admin must: 
Create a user 
Set up a log in method 
Associate new user to a group 
Associate the group to the appropriate workspace 
What are the three ways you can reset your password? - answerSelect Reset Password 
option in the user drop-down menu 
Select link on Relativity login page "Forgot Your Password?" 
C...
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Zendesk Support Admin Certification Latest Update with Verified Solutions
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Zendesk Support Admin Certification Latest Update with 
Verified Solutions 
What is a View? - Answer -Group tickets based on criteria that the Admin defines. 
What are Ticket Fields? - Answer -Areas inside tickets to add in more contextual information about the 
customer. 
What are Events? - Answer -Area in the ticket interface where agents can get a clearer view of all the 
updates that occurred during the ticket lifecycle. 
What is a Macro? - Answer -Enable agents to update tickets with script...
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Zendesk Support Admin Certification Exam with Verified Solutions 2024
- Exam (elaborations) • 8 pages • 2024
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Zendesk Support Admin Certification Exam with Verified 
Solutions 2024 
What is a View? - Answer -Group tickets based on criteria that the Admin defines. 
What are Ticket Fields? - Answer -Areas inside tickets to add in more contextual information about the 
customer. 
What are Events? - Answer -Area in the ticket interface where agents can get a clearer view of all the 
updates that occurred during the ticket lifecycle. 
What is a Macro? - Answer -Enable agents to update tickets with scripted a...
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Relativity Certified User Exam Questions With Verified Answers 2024/2025
- Exam (elaborations) • 22 pages • 2024
- Available in package deal
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Relativity Certified User Exam Questions 
With Verified Answers 2024/2025 
What are the four steps required by system admins for a new users to log into Relativity? - 
answerA system admin must: 
Create a user 
Set up a log in method 
Associate new user to a group 
Associate the group to the appropriate workspace 
What are the three ways you can reset your password? - answerSelect Reset Password 
option in the user drop-down menu 
Select link on Relativity login page "Forgot Your Password?" 
C...
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Zendesk Support Admin Certification Exam | Questions & 100% Correct Answers (Verified) | Latest Update | Grade A+
- Exam (elaborations) • 18 pages • 2024
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What is a View? 
: Group tickets based on criteria that the Admin defines. 
What are Ticket Fields? 
: Areas inside tickets to add in more contextual information about the customer. 
What are Events? 
: Area in the ticket interface where agents can get a clearer view of all the updates 
that occurred during the ticket lifecycle. 
What is a Macro? 
: Enable agents to update tickets with scripted answers based on predefined 
actions/events. 
What are the 3 types of Business Rules? 
: Triggers, A...
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Relativity Certified User Exam Questions With Verified Answers 2024/2025
- Exam (elaborations) • 22 pages • 2024
- Available in package deal
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- $13.49
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Relativity Certified User Exam Questions 
With Verified Answers 2024/2025 
What are the four steps required by system admins for a new users to log into Relativity? - 
answerA system admin must: 
Create a user 
Set up a log in method 
Associate new user to a group 
Associate the group to the appropriate workspace 
What are the three ways you can reset your password? - answerSelect Reset Password 
option in the user drop-down menu 
Select link on Relativity login page "Forgot Your Password?" 
C...
-
Zendesk Admin Exam Prep: Section 4 Ticket Configuration (22%) Questions With Solutions
- Exam (elaborations) • 9 pages • 2024
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Zendesk Admin Exam Prep: Section 4 Ticket 
Configuration (22%) Questions With 
Solutions 
What are the permissions on a ticket field level? Agents can edit 
Field can only be edited by an agent 
Customers can edit 
Field can be edited by the customers when submitting a request 
Customers can view 
Field value is visible to customers on their request page, but can't be edited 
Required options on a ticket field level ? Required to solve a ticket 
This can be overridden by conditional ticket ...
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Zendesk Support Admin Certification Exam With 100% Correct Answers 2024
- Exam (elaborations) • 19 pages • 2024
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Zendesk Support Admin Certification Exam With 100% Correct Answers 2024
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Service Now System Administrator Exam Graded A+
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Service Now System Administrator Exam Graded A+ 
What section on a task record would you use to see the most recent update made to a record? 
️activity 
What are examples of UI actions, relating to lists? choose four answers? ️List buttonsb)list context 
menuc)list choicesd)list links 
which feature allows you to automate business logic for a particular application or process such as 
approvals, task, notifications, and record Operations? ️Flows 
when a Flow runs an action, it gener...
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