Zendesk training - Study guides, Class notes & Summaries
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Zendesk Training Questions With Solutions
- Exam (elaborations) • 3 pages • 2024
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Zendesk Training Questions With Solutions 
When you are waiting for another team or leadership to resolve an issue, which "bucket" should 
you put the ticket in? On-Hold 
When should you escalate cases to leadership? food poisoning, severe oven issues (fires), 
social media or BBB threats, legal action threats, requests to speak with a manager 
In what case should a ticket still be left "open"? Tickets should only be open if they have 
not been acted on yet or if they are chat tic...
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ZENDESK TRAINING EXAM QUESTIONS WITH 100% SOLUTIONS| A GRADED.
- Exam (elaborations) • 17 pages • 2024
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ZENDESK TRAINING EXAM QUESTIONS WITH 
100% SOLUTIONS| A GRADED. 
 
ZENDESK TRAINING EXAM QUESTIONS WITH 
100% SOLUTIONS| A GRADED. 
 
ZENDESK TRAINING EXAM QUESTIONS WITH 
100% SOLUTIONS| A GRADED.
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Zendesk Training Exam | Questions & 100% Correct Answers (Verified) | Latest Update | Grade A+
- Exam (elaborations) • 28 pages • 2024
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Tips to be an Active Listener? (5) 
: 10 second rule 
Limit distraction (No phone, Slack on mute) 
Don't interrupt (Write down questions/thoughts) 
Clarify & paraphrase 
Listen to emotions 
How to be an active listener? (5) 
: 1. Ask Questions 
2. Seek Elaboration (Repeat answer, 5 Whys) 
3. Speak Less (Bite Tongue) 
4. Use Minimal Encouragers ("Right") 
5. Probe Further (Repeat Answers, Seek Clarification) 
CX Trends -- Background 
2 | P a g e 
: "2020 changed everything. Stuck at home, cu...
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Zendesk Training Exam Questions and Answers 2024 (Graded A)
- Exam (elaborations) • 2 pages • 2024
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Zendesk Training Exam Questions and Answers
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Zendesk Training Exam Questions With 100% Correct Answers Graded A+
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Zendesk Training Exam Questions With 100% Correct Answers Graded A+ 
What tickets should be handled first? 
New/Open tickets 
 
 
What sort filter should be used? 
Sort by "Updated" so the oldest ticket is the next ticket handled 
 
 
What issues/contacts are priority? 
Cancelations, returns/exchanges, and voicemails 
 
 
True or False: You do not need to update the ticket subject 
False: Ticket Names should ALWAYS have description, case type, and term number when possible. 
 
 
What should yo...
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Zendesk Training Exam Questions With 100% Correct Answers
- Exam (elaborations) • 2 pages • 2024
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TheStar
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Zendesk Training Exam Questions With 
100% Correct Answers 
What tickets should be handled first? - answerNew/Open tickets 
What sort filter should be used? - answerSort by "Updated" so the oldest ticket is the next 
ticket handled 
What issues/contacts are priority? - answerCancelations, returns/exchanges, and voicemails 
True or False: You do not need to update the ticket subject - answerFalse: Ticket Names 
should ALWAYS have description, case type, and term number when possible. 
What shou...
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Zendesk Training Exam Questions With 100% Correct Answers
- Exam (elaborations) • 2 pages • 2024
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Fyndlay
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Zendesk Training Exam Questions With 
100% Correct Answers 
What tickets should be handled first? - answerNew/Open tickets 
What sort filter should be used? - answerSort by "Updated" so the oldest ticket is the next 
ticket handled 
What issues/contacts are priority? - answerCancelations, returns/exchanges, and voicemails 
True or False: You do not need to update the ticket subject - answerFalse: Ticket Names 
should ALWAYS have description, case type, and term number when possible. 
What shou...
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Zendesk Training Exam Questions With 100% Correct Answers
- Exam (elaborations) • 2 pages • 2024
- Available in package deal
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Brainbarter
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Zendesk Training Exam Questions With 
100% Correct Answers 
What tickets should be handled first? - answerNew/Open tickets 
What sort filter should be used? - answerSort by "Updated" so the oldest ticket is the next 
ticket handled 
What issues/contacts are priority? - answerCancelations, returns/exchanges, and voicemails 
True or False: You do not need to update the ticket subject - answerFalse: Ticket Names 
should ALWAYS have description, case type, and term number when possible. 
What shou...
Zendesk Training QUESTIONS AND ANSWERS (1)
Zendesk Training
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