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The security model for Universal Containers in Private for the Case object. When a support case is raised by a user with the Customer Community license, internal users are not able to see those Cases. Internal users in the support role need to work on these Cases. How should internal users see these Cases? Select one or more of the following: A. Use the role hierarchy B. Use a Public Group C. Use a Sharing Set D. Use a Share Group C. Use a Sharing Set Universal Containers needs to match the color scheme of their Customer Service Template-based Community with Universal Containers' branding colors. What is the most efficient way to accomplish this task? A. Download HTML/CSS from the company's website and upload it inside the Experience Builder. B. Get HEX codes for branding colors from the company's website and manually add them inside the Branding Editor. C. Select an available color scheme inside the Branding Editor that most closely matches the company's branding colors. D. Upload the company logo to generate a color palette that matches the company's branding color. D. Upload the company logo to generate a color palette that matches the company's branding color. Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:11 / 0:15 Full screen Brainpower Read More Universal Containers (UC) is implementing a Self Service Community. UC has a high volume of customers with complex hierarchies. The majority of UC customers have multiple Accounts and frequently add new Accounts. Universal Containers wants customers to be able to create new Accounts and Contacts on their own. Which two license types should UC's Salesforce administrator recommend? Choose 2 answers Select one or more of the following: A. External Apps B. Partner Community C. Customer Community Plus Login D. Customer Community Plus C. Customer Community Plus Login D. Customer Community Plus Universal Containers (UC) is migrating from a legacy portal to a new Community. UC needs to stand up the new Community immediately where users can ask questions and provide answers. Which Community template should the Community Cloud consultant recommend? Select one: A. Partner Central B. Salesforce Tabs + Visualforce C. Customer Service D. Customer Account Portal C. Customer Service Universal Containers (UC) wants to collaborate with key members of their strategic Partners on deals and marketing initiatives. Sensitive information needs to be shared with confidence, and major opportunities must be tracked. No other Partners can have visibility to this collaboration. Different UC employees have access to different collaboration efforts. How should the Administrator meet these requirements? Select one or more of the following: A. Set up Unlisted Chatter groups and make the UC account manager the owner B. Set up Private Chatter groups and make the UC account manager the owner C. Build a custom Lightning Component and enable the sharing attribute D. Configure a Collaboration object with manual sharing A. Set up Unlisted Chatter groups and make the UC account manager the owner Universal Containers (UC) builds a Community to support customers who purchased its products. UC has the following security requirements: - Support encryption at rest - Show decrypted data in the UX (user experience) to users with permissions - Encrypt all Community data How should the Salesforce Administrator fulfill this requirement? Select one or more of the following: A. Install a third-party app from AppExchange to encrypt the data at rest B. Leverage Salesforce Shield to encrypt and decrypt all data at rest C. Encrypt data in portals, but not in Communities D. Create encrypted fields for Community data B. Leverage Salesforce Shield to encrypt and decrypt all data at rest Universal Containers (UC) has built a Community in a sandbox where it is in Active status. UC is getting ready to deploy the Community in production where it is currently Inactive. UC wants to ensure the welcome email is only sent to users after the Community is changed to Active status. Which three options should be validated to ensure the welcome email is not sent out ahead of schedule? Choose 3 answers Select one or more of the following: A. Turn the sandbox Community to Inactive status before deploying the metadata to production B. Add the Community user profile(s) as members of the Community before activating production C. Uncheck "Send Welcome Email" in production Workspaces before deployment D. Deploy the changes to production using change sets to disable the welcome email E. Change the Community membership of sandbox Community users from Profiles to Permission Sets A. Turn the sandbox Community to Inactive status before deploying the metadata to production C. Uncheck "Send Welcome Email" in production Workspaces before deployment D. Deploy the changes to production using change sets to disable the welcome email Universal Containers wants its Community users to have the ability to log in using Facebook and Google. Which set of features should the Administrator use to achieve this goal? Select one or more of the following: A. Custom Lightning Component and Apex Class B. Single Sign-on and AppExchange C. Auth Provider and Flow D. Auth Provider and Registration Handler D. Auth Provider and Registration Handler As part of its recent efforts to improve brand recognition, Universal Containers had upgraded all of its Communities to use Lightning templates. The next step will be to unify the branding across all of these Communities. What is an efficient way to accomplish this? Select one or more of the following: A. Use a shared Bootstrap CSS file in all of the Communities B. Ensure that all Communities are only using standard Lighting Components C. Create a standard theme that is used in all of the Communities D. Ensure that all Community managers use the same CSS standards in all pages C. Create a standard theme that is used in all of the Communities Universal Containers rolled out a Community in the Customer Service template for their employees. The CEO has the following requirements: • All employees can participate in discussions within the Community. • Create a Chatter group for corporate announcements where all employees can participate and comment. • The posts in this group should be visible in the feed of all employees. How should the Salesforce Admin accomplish this task? Choose one answer A. Create a Chatter group in the internal org and create a trigger to make the posts visible to everyone. B. Create a post on a custom object, Announcements that all employees follow. C. Create a Chatter group in the Community and include all employees. D. Create a Chatter group in the internal Salesforce org and include all employees. C. Create a Chatter group in the Community and include all employees. Universal Containers is launching a Community to drive their channel sales. The requirements are as follows: • Integration with a Back-Office Legacy System that supports API-Level Integration and Salesforce Connect. This integration does not exist today. • Integration with a pricing and quoting tool. This integration exists today for internal users in the Salesforce org. • External partner users must be able to configure the quote using the pricing and quoting tool from the Community. • The pricing and quoting tool must support Community users. • Universal Containers owns licenses for Salesforce Connect. What are the two most efficient ways for a Salesforce Admin to accomplish this task? Choose two answers A. Integrate the Back-Office Legacy System using custom code development. B. Integrate the Back-Office Legacy System using Salesforce Connect. C. Integrate the pricing and quoting tool by configuring external users to make it available in the Community. D. Integrate the pricing and quoting tool by creating custom code to make it available in the Community. B. Integrate the Back-Office Legacy System using Salesforce Connect. C. Integrate the pricing and quoting tool by configuring external users to make it available in the Community. A Salesforce Admin needs to add Reputation to the home page in the Customer Service Community. Reputation points and levels have been created. What should the Salesforce Admin do in Community Builder to accomplish this task? Choose one answer A. Create a custom Lightning component and add it to the home page. B. Drag and drop the Reputation Leaderboard component onto the home page. C. Add a generic component and name it Leaderboard. D. Enable Chatter for the Customer Service Community. B. Drag and drop the Reputation Leaderboard component onto the home page. Northern Trail Outfitters has a Customer Community for viewing discussions and Knowledge articles. The Customer Support team needs to add custom fields on articles for internal comments and additional references. What is the most efficient way for the Salesforce Admin to hide the custom fields from customers? Choose one answer A. Create separate articles without these custom fields for the Customer channel and include in the Community. B. Update the customer profile by removing access to these custom fields on all article types. C. Modify the article detail page with custom Lightning Components that hide these custom fields. D. Override the article detail page with a custom Visualforce page and hide these custom fields for customers. B. Update the customer profile by removing access to these custom fields on all article types. Universal Containers wants to launch a Community where customers can complete a registration form to gain access to the Community. How should a Salesforce Admin add this capability to the Community? Choose one answer A. Use the registration form in the company website and allow users to register. B. Enable the option Allow External Users to Self-register in the Community Management page. C. Create a publicly accessible custom page with the registration details and add a link to the Community login page. D. Implement a Web-to-case form to capture user details and use case details to create a Community user. B. Enable the option Allow External Users to Self-register in the Community Management page. Which of the following license types allows for reporting capabilities to external Community users? A. Employee Community License B. Customer Community Plus License C. Customer Community License D. Partner Community Plus License B. Customer Community Plus License AW Computing would like to add a new supported language to their community. How is Multilingual Support accessed? A. Community Builder B.Setup Menu C.Administration menu within Community Workspaces D. F Site A. Community Builder AW Computing would like to allow users to self-register for their Community. What is the first step in accomplishing this task? A:Enable ""Allow external users to self register"" in the Community Management console. B:Add self-registration links to the login page. C:Configure custom email to Salesforce service and request that users send an email to get access. D:Modify the login page to automatically redirect to a user registration page for self-registration A:Enable ""Allow external users to self register"" in the Community Management console. AW Computing would like to add the Reputation feature to their community. Which 2 tasks need to be performed to add Reputation? A:Add a custom Lightning Reputation component to a page. B:Enable the Reputation Setup in the Administration in workspace. C:Configure Reputation points and levels in Community Management. D:Add the Reputation Leaderboard component to a page in the Community. B:Enable the Reputation Setup in the Administration in workspace D:Add the Reputation Leaderboard component to a page in the Community. AW Computing would like a way to denote community members who are experts on specific topics. What feature would you recommend? A:Enable knowledgable people on topics. B:Enable Reputation Badges on topics. C:Enable Certified Expert option in the Community Builder. D:Enable Topic based Gold Community Member feature A:Enable knowledgable people on topics. AW Computing needs a Community created for their Partners that does not allow members of the Community to participate in discussions with other members but allow users from the same partner to hold discussions. How would you meet this requirement? A:Update the Internal User record to Private under Sharing Settings. B:Create a private sharing group for the Partner Communities. C:Turn off Portal User visibility under Sharing Settings. D:Deselect Community User Visibility under Sharing Settings D:Deselect Community User Visibility under Sharing Settings AW Computing has hundreds of knowledge articles available to their Community but needs a way to organize these articles. What feature would you recommend to help organize these articles? A:Data Categories. B:Article Organizer. C:Data Group Creator. D:Knowledge Base menu A:Data Categories. AW Computing has decided their users need access to leads, campaigns, and opportunities. What type of Community License would you recommend? A:Customer Community. B:Partner Community. C:Partner Community Plus. D:Customer Community Plus B:Partner Community. A requirement of the new AW Computing Community is to be able to leverage the recommendations feature to promote their upcoming conference. Which Community template supports recommendations? A. Aloha B. Customer Account Portal C. Customer Service D. Partner Central D. Partner Central AW Computing plans to leverage campaigns. Which users will be able to view campaigns based on their license? a. Users with Customer Community Plus License. b. Users with Customer Community License. c. Users with Partner Community License. d. Users with High-Volume Customer Portal License c. Users with Partner Community License. Assuming there has not been any account updates to the sharing model or user sharing, which cannot access Salesforce online help? A. Administrator B. External Community Member C. Salesforce Community Member (standard) D. Salesforce user with "Create and Set up Communities" permission B. External Community Member AW Computing has a community manager that manager multiple Communities. What needs to be enabled so this users can access the internal organization and their communities? A. View Global Header permission B. Super User role C. Customer Community Plus License D. View All Communities permission A. View Global Header permission AW Computing is looking to create their first community. Which of these ways of building a Community requires developer experience and advanced setup skills? A. Aloha Template B. Community Builder C. Partner Central Template D. Salesforce Tabs + Visualforce D. Salesforce Tabs + Visualforce When Creating a community using a self-service template how are authenticated users handled by default? A. Salesforce automatically creates a Guest User profile for each Community created B. Salesforce password protects every new community so authenticated users cannot access the community C.Guest Profiles are not available by default. Must be created by the Admin. D. Unauthenticated users are given the authenticated user profile by Salesforce A. Salesforce automatically creates a Guest User profile for each Community created Which template is built to be viewed via the Salesforce App? a. Partner Central b. Salesforce tabs + visual force c. aloha d. customer service b. Salesforce tabs + visual force Universal Containers needs to create a Community that meets the following requirements: Self-Service Support Community, in which customer and partner users are community members. Partner users help Universal Containers by adding or resolving cases for their customers within the Community. Partner users need access to some standard objects except Leads, Campaigns, and Opportunity objects. Partners use Chatter and the Case Feed to communicate with the Universal Containers team and customers. Which license type should a Salesforce Administrator use for these Partner users? A. Employee Community license B. Customer Community Plus license C. Customer Community license D. Partner Community license D. Partner Community license A healthcare company wants to create a Community for its patients and providers. The Community needs to be optimized for healthcare use cases and follow industry best practices. What should the Community Cloud consultant consider first to meet the requirements? A. Lightning Community templates B. Custom solutions C. Business Value Map and ROI D. Lightning Bolt solutions A. Lightning Community templates Universal Containers wants its Community users to have the ability to log in using Facebook and Google.Which set of features should the Administrator use to achieve this goal? A. Custom Lightning Component and Apex Class B. Single Sign-on and AppExchange C. Auth Provider and Flow D. Auth Provider and Registration Handler D. Auth Provider and Registration Handler A company uses CMS (Content Management System) to store and manage public content. The VP of Advertising wants to run marketing and advertising campaigns in the Community using that content.How should the Administrator render advertising content in the Community? A. Download and install the Community Content package from the AppExchange. B. Use Process Builder to import content from the CMS on a periodic basis. C. Configure CMS Connect to pull content from the CMS. D. Build a custom integration point between the CMS and the Community. C. Configure CMS Connect to pull content from the CMS. Universal Containers is leveraging Salesforce Files and needs to make it available to customer Community users. Which users will be able to edit and delete Salesforce Files based on their license? A. Users with the High Volume Customer Portal license. B. Users with the Customer Community license. C. Users with the Lightning External App license. D. Users with the Customer Community Plus license D. Users with the Customer Community Plus license Customer Account Portal Template A private and secure place for customers to access and update their account information. Improve customer relationships and decrease service costs by letting customers work in the portal. Customers can see and pay invoices, update their account information, and search your knowledge base for answers to their most frequent questions. Partner Central Template A flexible, responsive template designed for channel sales workflows. Recruit, build, and grow your partner network to drive channel sales and marketing together in a branded online space. Easily configure lead distribution, deal registration, and marketing campaigns. Share training materials and sales collateral in a central space, and use reports to track your pipeline. Customer Service Template A powerful, responsive self-service template with multiple prebuilt theme options. The Customer Service template lets users post questions to the community, search for and view articles, collaborate, and contact support agents by creating cases. Supports Knowledge, Chatter Questions, and cases. Help Center Template A public-access, self-service community that exposes the articles that you make available from your knowledge base. You reduce the load on your customer support team, and your users get the satisfaction of finding their own solutions. Build Your Own Template