,Operations Management: Processes and Supply Chains, 12e (Krajewski)
Chapter 1 Using Operations to Create Value
1.1 Role of Operations in an Organization
1) Operations management refers to the direction and control of inputs that transform processes into
products and services.
Answer: TRUE
Difficulty: Easy
Keywords: operations management, inputs, process, transformation
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Obj.: Describe the role of operations in an organization and its historical evolution over time.
2) As a functional area of a business, Operations translates materials and services into outputs.
Answer: TRUE
Difficulty: Easy
Keywords: operations management, inputs, process, transformation
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Obj.: Describe the role of operations in an organization and its historical evolution over time.
3) The three main line functions of any business include Operations, Finance and Marketing.
Answer: TRUE
Difficulty: Easy
Keywords: operations, finance, marketing
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Obj.: Describe the role of operations in an organization and its historical evolution over time.
4) Support functions in an organization include Accounting, Human Resources and Engineering.
Answer: TRUE
Difficulty: Easy
Keywords: accounting, human resources, engineering
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Obj.: Describe the role of operations in an organization and its historical evolution over time.
5) Regardless of how departments like Accounting, Engineering, Finance, and Marketing function in an
organization, they are all linked together through:
A) management.
B) processes.
C) customers.
D) stakeholders.
Answer: B
Difficulty: Moderate
Keywords: departments, functions, processes
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Obj.: Describe the role of operations in an organization and its historical evolution over time.
6) The foundations of modern manufacturing and technological breakthroughs were inspired by the
creation of the mechanical computer by:
A) Charles Babbage.
B) James Watt.
C) Eli Whitney.
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,D) Frederick Taylor.
Answer: A
Difficulty: Moderate
Keywords: Charles Babbage
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Obj.: Describe the role of operations in an organization and its historical evolution over time.
7) Which of these Great Moments in Operations and Supply Chain Management did not occur in the 20th
century?
A) invention of the assembly line
B) publication of the Toyota Production Systems book
C) establishment of railroads
D) strategic planning for achieving product variety
Answer: C
Difficulty: Moderate
Keywords: history, railroad
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Obj.: Describe the role of operations in an organization and its historical evolution over time.
8) Operations management refers to the systematic design, direction, and control of ________ that
transform ________ into products and services.
Answer: processes, inputs
Difficulty: Moderate
Keywords: process, input, transform, product, service
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Obj.: Describe the role of operations in an organization and its historical evolution over time.
9) The three mainline functions of any business are ________, ________, and ________.
Answer: operations, finance, marketing
Difficulty: Moderate
Keywords: operations, finance, marketing, functions of a firm
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Obj.: Describe the role of operations in an organization and its historical evolution over time.
2
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, 10) What are the three key functions of a firm and what is each responsible for?
Answer: The three main functions of a firm are operations, finance, and marketing. The operations
function transforms material and service inputs into product and service outputs. The finance function
generates resources, capital and funds from investors and sales of the firm's goods and services in the
marketplace. The marketing function is responsible for producing sales revenue of the outputs.
Difficulty: Moderate
Keywords: manufacturing process, service process
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Obj.: Describe the role of operations in an organization and its historical evolution over time.
1.2 A Process View
1) A process involves transforming inputs into outputs.
Answer: TRUE
Difficulty: Easy
Keywords: process, inputs, outputs
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and in services
AACSB: Application of Knowledge
Learning Obj.: Describe the process view of operations in terms of inputs, processes, outputs, information flows,
suppliers, and customers.
2) Every process has a customer.
Answer: TRUE
Difficulty: Easy
Keywords: process, customer relationship
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and in services
AACSB: Application of Knowledge
Learning Obj.: Describe the process view of operations in terms of inputs, processes, outputs, information flows,
suppliers, and customers.
3) A nested process refers to a process within a process.
Answer: TRUE
Difficulty: Easy
Keywords: nested process
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and in services
AACSB: Application of Knowledge
Learning Obj.: Describe the process view of operations in terms of inputs, processes, outputs, information flows,
suppliers, and customers.
4) At the level of the firm, service providers offer just services and manufacturers offer just products.
Answer: FALSE
Difficulty: Moderate
Keywords: manufacturing, service, similarity, goods, services
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and in services
AACSB: Application of Knowledge
Learning Obj.: Describe the process view of operations in terms of inputs, processes, outputs, information flows,
suppliers, and customers.
3
Copyright © 2019 Pearson Education, Inc.
Chapter 1 Using Operations to Create Value
1.1 Role of Operations in an Organization
1) Operations management refers to the direction and control of inputs that transform processes into
products and services.
Answer: TRUE
Difficulty: Easy
Keywords: operations management, inputs, process, transformation
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Obj.: Describe the role of operations in an organization and its historical evolution over time.
2) As a functional area of a business, Operations translates materials and services into outputs.
Answer: TRUE
Difficulty: Easy
Keywords: operations management, inputs, process, transformation
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Obj.: Describe the role of operations in an organization and its historical evolution over time.
3) The three main line functions of any business include Operations, Finance and Marketing.
Answer: TRUE
Difficulty: Easy
Keywords: operations, finance, marketing
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Obj.: Describe the role of operations in an organization and its historical evolution over time.
4) Support functions in an organization include Accounting, Human Resources and Engineering.
Answer: TRUE
Difficulty: Easy
Keywords: accounting, human resources, engineering
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Obj.: Describe the role of operations in an organization and its historical evolution over time.
5) Regardless of how departments like Accounting, Engineering, Finance, and Marketing function in an
organization, they are all linked together through:
A) management.
B) processes.
C) customers.
D) stakeholders.
Answer: B
Difficulty: Moderate
Keywords: departments, functions, processes
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Obj.: Describe the role of operations in an organization and its historical evolution over time.
6) The foundations of modern manufacturing and technological breakthroughs were inspired by the
creation of the mechanical computer by:
A) Charles Babbage.
B) James Watt.
C) Eli Whitney.
1
Copyright © 2019 Pearson Education, Inc.
,D) Frederick Taylor.
Answer: A
Difficulty: Moderate
Keywords: Charles Babbage
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Obj.: Describe the role of operations in an organization and its historical evolution over time.
7) Which of these Great Moments in Operations and Supply Chain Management did not occur in the 20th
century?
A) invention of the assembly line
B) publication of the Toyota Production Systems book
C) establishment of railroads
D) strategic planning for achieving product variety
Answer: C
Difficulty: Moderate
Keywords: history, railroad
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Obj.: Describe the role of operations in an organization and its historical evolution over time.
8) Operations management refers to the systematic design, direction, and control of ________ that
transform ________ into products and services.
Answer: processes, inputs
Difficulty: Moderate
Keywords: process, input, transform, product, service
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Obj.: Describe the role of operations in an organization and its historical evolution over time.
9) The three mainline functions of any business are ________, ________, and ________.
Answer: operations, finance, marketing
Difficulty: Moderate
Keywords: operations, finance, marketing, functions of a firm
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Obj.: Describe the role of operations in an organization and its historical evolution over time.
2
Copyright © 2019 Pearson Education, Inc.
, 10) What are the three key functions of a firm and what is each responsible for?
Answer: The three main functions of a firm are operations, finance, and marketing. The operations
function transforms material and service inputs into product and service outputs. The finance function
generates resources, capital and funds from investors and sales of the firm's goods and services in the
marketplace. The marketing function is responsible for producing sales revenue of the outputs.
Difficulty: Moderate
Keywords: manufacturing process, service process
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Obj.: Describe the role of operations in an organization and its historical evolution over time.
1.2 A Process View
1) A process involves transforming inputs into outputs.
Answer: TRUE
Difficulty: Easy
Keywords: process, inputs, outputs
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and in services
AACSB: Application of Knowledge
Learning Obj.: Describe the process view of operations in terms of inputs, processes, outputs, information flows,
suppliers, and customers.
2) Every process has a customer.
Answer: TRUE
Difficulty: Easy
Keywords: process, customer relationship
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and in services
AACSB: Application of Knowledge
Learning Obj.: Describe the process view of operations in terms of inputs, processes, outputs, information flows,
suppliers, and customers.
3) A nested process refers to a process within a process.
Answer: TRUE
Difficulty: Easy
Keywords: nested process
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and in services
AACSB: Application of Knowledge
Learning Obj.: Describe the process view of operations in terms of inputs, processes, outputs, information flows,
suppliers, and customers.
4) At the level of the firm, service providers offer just services and manufacturers offer just products.
Answer: FALSE
Difficulty: Moderate
Keywords: manufacturing, service, similarity, goods, services
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and in services
AACSB: Application of Knowledge
Learning Obj.: Describe the process view of operations in terms of inputs, processes, outputs, information flows,
suppliers, and customers.
3
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