Nvdr - Samenvattingen, Notities en Examens

SS24CXWB - CX Survey Dashboard Questions and Answers Graded A+ A dashboard type of report, which presents the data with interactive charts and graphs, is designated by a _______ icon. gauge***** list A negative verbatim comment will ________ trigger a case. not A positive Net Promoter Score (NPS) means that your dealership has ___________________. more promoters than detractors A positive Net Promoter Score (NPS) means that your dealership has ___________. more promoters than ...

CXEXAM CX DASHBOARD TUTORIAL | Questions and Correct Solutions Latest Update ONCE RECEIVED, HOW LONG DOES A CUSTOMER HAVE TO COMPLETE AND SUMIT THE SURVEY? - Answer - 30 DAYS WHAT SHOULD YOU DO IN THE TIME BETWEEN THE CLOSE OF THE SALE OR COMPLETION OF SERVICE AND THE SURVEY INVITATION BEING SENT? - Answer - FOLLOW UP WITH THE CUSTOMER TO ENSURRE THEIR NEEDS WERE MET WHICH CX DASHBOARD FUNCTIONALITY HELPS SIFT THROUGH SURVEY DATA? - Answer - FILTERS HOW LONG DOES THE CX DASHBOARD RETAIN...

SS24CXWB CX Survey Dashboard Questions and Answers Already Passed A dashboard type of report, which presents the data with interactive charts and graphs, is designated by a _______ icon. Gauge A negative verbatim comment will ________ trigger a case. not After a case has been triggered, it is critical to contact the customer within __________. 24 hours After a Sales or Service case trigger has been met, what else has to happen for a case to be created? The customer must answer "...

CXEXAM CX DASHBOARD TUTORIAL QUESTIONS AND ANSWERS RATED A+ A POSITIVE NET PROMOTER SCORE (NPS) MEANS THAT YOUR DEALERSHIP HAS ____________ MORE PROMOTERS THAN DETRACTORS AFTER A CASE HAS BEEN TRIGGERED, IT IS CRITICAL TO CONTACT THE CUSTOMER WITHIN _________ 24 HOURS HOW DO YOU OPT-IN TO RECEIVE EMAIL NOTIFICATIONS WHEN NEW CASES ARE GENERATED? CLICK THE PROFILE ICON IN THE LEFT NAVIGATION PANEL TO SELECT YOUR NOTIFICATION SETTINGS HOW LONG AFTER STELLANTIS RECEIVES THE RECORD ...

CX Survey Dashboard Questions and Answers Rated A+ A positive Net Promoter Score (NPS) means that your dealership has _________ more promoters than detractors After a case has been triggered, it is critical to contact the customer within _______ 24 hrs Hoe long does the CX Survey Dashboard retain survey disposition data? 30 days How do you opt-in to receive email notifications when new cases are generated? Click the Profile icon in the left navigation panel to select your notifi...

SS21CXWB - CX DASHBOARD TUTORIAL QUESTIONS WITH VERIFIED SOLUTIONS A positive Net Promoter Score (NPS) means that your dealership has ____________. more promoters than detractors After a case has been triggered, it is critical to contact the customer within ___________. 24 hours After updating the Case Management Form, which button should you click to make sure the systems keeps your changes? Save How do you opt-in to receive email notifications when new cases are generated?...

SS21CXWB - CXE Customer Experience Dashboard Tutorial Questions and Answers 100% Pass A positive Net Promoter Score (NPS) means that your dealership has ___________________. more promoters than detractors After a case has been triggered, it is critical to contact the customer within __________. 24 hours After updating the Case Management Form, which button should you click to make sure the systems keeps your changes? Save How do you opt-in to receive email notifications when n...

Where can you find a link to Stellantis-specific reference guides, training videos, quick start guides and the full list of CX survey questions? - Information and Resources link on DealerCONNECT and on the CX Dashboard Homepage On the Case Management Form, click the _____ tab to see the full details of the customer survey that triggered the case. - Response The Net Promoter Score (NPS) is based on the responses to which question? - "How likely are you to recommend this dealership to a fri...

Links to launch the various tools in the CX Survey Dashboard are available on the Homepage and also ___________. - Answer-not - on DealerCONNECT not-under the Name pulldown menu not- by clicking the 9-dot "App" menu button A dashboard type of report, which presents the data with interactive charts and graphs, is designated by a _______ icon. - Answer-Gauge While in Card View, you can see the full survey response by clicking _________. - Answer-View Details Intentionally providing inaccur...

ss24cxwb cx survey dashboard | Questions and Correct Solutions Latest Update 2024 Links to launch the various tools in the CX Survey Dashboard are available on the Homepage and also ___________. - Answer - not - on DealerCONNECT not-under the Name pulldown menu not- by clicking the 9-dot "App" menu button A dashboard type of report, which presents the data with interactive charts and graphs, is designated by a _______ icon. - Answer - Gauge While in Card View, you can see the full surve...