Chapter 01 13e Locker
1) The writing skills used most often by all types of workers include email and presentations
with visuals, such as PowerPoint.
⊚ true
⊚ false
2) Writing skills have decreased in importance in today’s business environment as most matters
can be handled successfully with automated form letters.
⊚ true
⊚ false
3) The costs of poor communication include lost goodwill.
⊚ true
⊚ false
4) A document’s poor organization or writing style can make it difficult for the reader to
understand the message.
⊚ true
⊚ false
5) The best way to keep an audience involved in a presentation is to make them guess what the
presenter wants to convey.
⊚ true
⊚ false
6) Josh answers a customer phone call which involves a billing complaint. He then follows up
by sending the customer a claims adjustment. This is an example of internal communication.
⊚ true
⊚ false
1
1) The writing skills used most often by all types of workers include email and presentations
with visuals, such as PowerPoint.
⊚ true
⊚ false
2) Writing skills have decreased in importance in today’s business environment as most matters
can be handled successfully with automated form letters.
⊚ true
⊚ false
3) The costs of poor communication include lost goodwill.
⊚ true
⊚ false
4) A document’s poor organization or writing style can make it difficult for the reader to
understand the message.
⊚ true
⊚ false
5) The best way to keep an audience involved in a presentation is to make them guess what the
presenter wants to convey.
⊚ true
⊚ false
6) Josh answers a customer phone call which involves a billing complaint. He then follows up
by sending the customer a claims adjustment. This is an example of internal communication.
⊚ true
⊚ false
1
