DHL 101 Test Questions with Correct Answers

DHL 101 Test Questions with Correct Answers What does DHL Stand for - Answer-AQdrian Dalsey Larry Hillblom Robert Lynn DHL Value Proposition - Answer-Specialist in International: 1) Global Expertise 2)Service Excellence 3) International focus 4 Divisions of DHL - Answer-Ecommerce Freight Forwarding Express Supply Chain CEO OF DHL EXPRESS USA - Answer-Ken Allen CMO (Chief Officer of Marketing) US/Americas - Answer-Christine Nashick VP of Sales for the US - Answer-Chet Paul CEO of Americas - Answer-Mike Parra CFO - Answer-Rafael Estevez VP of Operations - Answer-Cain Moodle VP of Human Resources - Answer-Colin Beynon LQ Hot Leads - Answer-Customer service Website at DHl-U Web search LQ Warm Leads - Answer-Dispatch Credpromo Onlime TMCash Purpose of Mulitchannel - Answer-To start up the business with DHL with customers that are small businessed, startups, or do low volume shipments. Also with customers with quicker shipment turnaround. TSE Revenue Threshold - Answer-$100-$1,499 MC Revenue Threshold - Answer-$0- $99 TS Revenue Threhold - Answer-$1,500 - $40,000 Mulitchannel sales Objectives - Answer-1) Intitate sales process in 24 hrs 2) Acquisition Revenue Accoure new business to hel dhl's existing business grow market share 3) Retention RevenueBuild up existing business to maintain and grow current revenue