communicating effectively TCU with
verified answers
the communication process - correct answer ✔✔several elements need to take place for communication
interaction
1) People: speakers and listeners have different frames of reference
2) Message: can be verbal or non verbal
verbal:words we say
nonverbal: symbolic gestures, the feelings associated
3) Channel: the medium through which we communicate
(face to face, email, telephone etc)
4) Interference: external or internal noise that gets in the way.
external interference: noise that distracts (loud noise, traffic etc)
internal interference: personal concerns, stress, physical ailments. Apprehension can cause you to shake
or stammer
5) Feedback: involves the speaker and listener simultaneously.
As we make our speech we look at our listeners to see if they agree, facial expressions, raised eyebrows
or frowns
6) Context: the time of day, location, or social situation
(8 am class ability to concentrate)
physical: office vs. coffee shop
-social: nature of relationship between communicators (age similarity, friendship)
,-chronological: time of the day or time of the year, asking me for extra credit the last day of class
-Cultural: generational, northerners vs. southerners
frame of reference - correct answer ✔✔life experiences
Action model - correct answer ✔✔model that is a 1 way process (ex. telephone)
message
Speaker -------- (channel) -----> Listener
speaker does to listener
-leave a message on a voice mail you may never know if she received it
-see golden arches communicating there is a mcdonals
noise - correct answer ✔✔-physical: sounds that distract (e.g., babble of voices in other room, annoying
ring of someone's cellphone, bad odor)
-Physiological: hearing disorders. Illnesses
-Psychological: forces w/in sender or receiver that interfere with understanding (e.g., egotism,
defensiveness, assumptions, stereotypes, biases)
Interaction model - correct answer ✔✔message
Speaker -------- (channel) -----> Listener
Feedback
speaker has feedback from listener. there is delay in feedback
take turns sending and receiving messages
communication goes back and forth
, Transaction model - correct answer ✔✔encode (channel)
Speaker -------- ------------------------> Listener
decode Feedback decode
<--------------------------------
encode (channel)
<------------------- context -------------->
simultaneously sending and receiving messages, feedback constantly takes place verbally and non
verbally.
-this model best represents all of the elements of communication
-has interference, encoding and decoding
Benefits of communication - correct answer ✔✔3 benefits
1) personal- build better relationships
2) professional- better teamwork skills
3) social- able to distinguish strong claim from weak claim, democracy
competence grid - correct answer ✔✔high appropriateness, low
high effectiveness , low
appropriateness - correct answer ✔✔Does the behavior fit the situation
is whether or not you follow norms
Elevator don't stare at people
At funeral wear darker clothes
optimizing - correct answer ✔✔high effectiveness and high appropriateness
verified answers
the communication process - correct answer ✔✔several elements need to take place for communication
interaction
1) People: speakers and listeners have different frames of reference
2) Message: can be verbal or non verbal
verbal:words we say
nonverbal: symbolic gestures, the feelings associated
3) Channel: the medium through which we communicate
(face to face, email, telephone etc)
4) Interference: external or internal noise that gets in the way.
external interference: noise that distracts (loud noise, traffic etc)
internal interference: personal concerns, stress, physical ailments. Apprehension can cause you to shake
or stammer
5) Feedback: involves the speaker and listener simultaneously.
As we make our speech we look at our listeners to see if they agree, facial expressions, raised eyebrows
or frowns
6) Context: the time of day, location, or social situation
(8 am class ability to concentrate)
physical: office vs. coffee shop
-social: nature of relationship between communicators (age similarity, friendship)
,-chronological: time of the day or time of the year, asking me for extra credit the last day of class
-Cultural: generational, northerners vs. southerners
frame of reference - correct answer ✔✔life experiences
Action model - correct answer ✔✔model that is a 1 way process (ex. telephone)
message
Speaker -------- (channel) -----> Listener
speaker does to listener
-leave a message on a voice mail you may never know if she received it
-see golden arches communicating there is a mcdonals
noise - correct answer ✔✔-physical: sounds that distract (e.g., babble of voices in other room, annoying
ring of someone's cellphone, bad odor)
-Physiological: hearing disorders. Illnesses
-Psychological: forces w/in sender or receiver that interfere with understanding (e.g., egotism,
defensiveness, assumptions, stereotypes, biases)
Interaction model - correct answer ✔✔message
Speaker -------- (channel) -----> Listener
Feedback
speaker has feedback from listener. there is delay in feedback
take turns sending and receiving messages
communication goes back and forth
, Transaction model - correct answer ✔✔encode (channel)
Speaker -------- ------------------------> Listener
decode Feedback decode
<--------------------------------
encode (channel)
<------------------- context -------------->
simultaneously sending and receiving messages, feedback constantly takes place verbally and non
verbally.
-this model best represents all of the elements of communication
-has interference, encoding and decoding
Benefits of communication - correct answer ✔✔3 benefits
1) personal- build better relationships
2) professional- better teamwork skills
3) social- able to distinguish strong claim from weak claim, democracy
competence grid - correct answer ✔✔high appropriateness, low
high effectiveness , low
appropriateness - correct answer ✔✔Does the behavior fit the situation
is whether or not you follow norms
Elevator don't stare at people
At funeral wear darker clothes
optimizing - correct answer ✔✔high effectiveness and high appropriateness
