Itil guiding principles - Study guides, Class notes & Summaries

ITIL 4 CERTIFICATION STUDY GUIDE EXAM REVIEW QUESTIONS AND ANSWERS, GRADED A+/ VERIFIED/ Structures of the Service Value System (SVS) • Guiding principles • Governance • Service Value Chain • Practices • Continual Improvment What is the Service Value System Input? Opportunity/Demand What is the Service Value System Output? Value Four Dimensions of SVS • Organizations and People • Information and Technology • Partners and Suppliers • Value Streams and Processes ...

hat any risk (or opportunity) associated with organizational activities is identified and addressed in a way that supports the organization's business goals Compliance - answerMaking sure that organizational activities are operated in a way that meets the laws and regulations impacting those systems IT Governance - answer1) The processes that ensure the effective and efficient use of IT in enabling an organization to achieve its goals 2)A move from ad hoc IT devision making to establishin...

WGU C846 Business of IT - ApplicationsITIL SVS - Service Value Chain - correct answer Flexible model for the creation, delivery, and continual improvement of services Service provision - correct answer Providing services Describe the nature, use, and interaction of the *guiding principles* - correct answer They can be used to guide organizations in their work as they adopt a service management approach and adapt ITIL guidance to their own specific needs and circumstances. The guiding princ...

Four Dimensions Model - Answer The four dimensions model is a key component of the ITIL 4 framework that serves to ensure a holistic approach to service management. Each component of the SVS should be considered and evaluated according to all four dimensions, which consist of organizations and people, information and technology, partners and suppliers, and value streams and processes. Organizations and People Information and Technology Partners and Suppliers Value Streams and Processes ...

Governance - ️️Enables the organization to maintain the alignment of its operations with the strategic direction determined by its governing body ITIL (Information Technology Infrastructure Library) - ️️A good-practice guidance applicable to all types of organizations that provide services to businesses. ITIL Framework - ️️A source of good practice in service management ITIL Guiding Principles - ️️Help to guide organizational decisions and actions and ensure a shared und...

PESTLE (list) - Answer Political Economic Social Technological Legal Environmental 4 dimensions of service management - Answer organizations & people information & technology partners & suppliers value streams & processes components of the service value system - Answer inputs: -opportunity -demand components: -7 guiding principles -governance -service value chain -34 ITIL practices -continual improvement output:

WGU C846 Business of IT – Applications Exam Questions and Answers Recall Definitions (Two questions on Exam) -Answer--- Service -Answer-A means of enabling value co-creation by facilitating outcomes desirable to customers—without their having to manage cost and risk. Utility -Answer-A functionality offered by a product or service to meet a particular need. Warranty -Answer-An assurance that a product or service meets agreed-upon requirements. Customer -Answer-The person who defines s...

ITIL 4 Foundation the Guiding Principles Exam Questions and Answers

ITIL 4 - Guiding Principles Exam Questions and Answers

GRC Exam Questions And Answers (Verified And Updated) GRC - answerstrategy for managing an organization's overall Governance, enterprise Risk management and Compliance with regulations. -Structured approach to aligning IT with business objectives, while effectively managing risk and meeting compliance requirements Benefits of a well-planned GRC Strategy - answer1) improved decision-making 2) more optimal IT investments 3) Elimination of Silos 4) Reduced Fragmentation among divisions an...