Genesys cloud - Study guides, Class notes & Summaries
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Scripter - Genesys Cloud Exam 2023-2024 Questions and Answers (Graded A)
- Exam (elaborations) • 9 pages • 2023
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Scripter - Genesys Cloud Exam Questions and Answers (Graded A)Scripter - Genesys Cloud Exam Questions and Answers (Graded A)Scripter - Genesys Cloud Exam Questions and Answers (Graded A)Identify Built in Variable name from below options? - ANSWER-Answer: 
 
[ex. Agent Name, Call duration, Queue name] 
 
Where can we share scripts select correct answers from below list? - ANSWER-Export scripts from Org A 
 
Import them into Org B to share across organizations. 
 
How to add present and previo...
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Genesys Certified Cloud Partner (CCP) Exam Questions and Answers (Graded A)
- Exam (elaborations) • 17 pages • 2023 Popular
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Genesys Certified Cloud Partner (CCP) Exam Questions and Answers (Graded A) 
 
 
Genesys Certified Cloud Partner (CCP) Exam Questions and Answers (Graded A) 
 
 
Genesys Certified Cloud Partner (CCP) Exam Questions and Answers (Graded A) 
 
 
Genesys Certified Cloud Partner (CCP) Exam Questions and Answers (Graded A) 
 
 
 
Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? 
a. Genesys Knowledge Network 
b. Genes...
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Genesys Cloud Architect Exam Questions and Answers
- Exam (elaborations) • 71 pages • 2024
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Genesys Cloud Architect Exam 
Questions and Answers 
Outputs 
1. AddDays(MakeDateTime(2009, 3, 2, 12, 00, 00), 5) 
2. AddDays(MakeDate(2009, 3, 2), 5) - Correct Answer ️️ -1. 
AddDays(MakeDateTime(2009, 3, 2, 12, 00, 00), 5) -- A DateTime of March 7th, 2009 at 
12:00:00PM. 
2. AddDays(MakeDate(2009, 3, 2), 5) -- A Date of March 7th, 2009. 
Define a task - Correct Answer ️️ -A task typically contains a collection of actions 
designed to perform an assigned task sequentially. The following...
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CCP: Genesys Cloud CX Contact Center (Full study set for the CCP) with Complete Solutions
- Exam (elaborations) • 9 pages • 2023
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CCP: Genesys Cloud CX Contact Center (Full study set for the CCP) with Complete SolutionsCCP: Genesys Cloud CX Contact Center (Full study set for the CCP) with Complete SolutionsCCP: Genesys Cloud CX Contact Center (Full study set for the CCP) with Complete Solutions 
Which one of the following Genesys Cloud CX Contact Center features is most useful in getting a customer to the proper agent in the shortest amount of time? 
 
1. Workforce Management 
 
2. ACD 
 
3. Quality Management 
 
4. Script...
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Scripter - Genesys Cloud Exam 2024 Questions and Answers (Graded A)
- Exam (elaborations) • 9 pages • 2024
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Scripter - Genesys Cloud Exam 2024 Questions and Answers (Graded A) Scripter - Genesys Cloud Exam 2024 Questions and Answers (Graded A) Scripter - Genesys Cloud Exam 2024 Questions and Answers (Graded A) 
Identify Built in Variable name from below options? - ANSWER-Answer: 
 
[ex. Agent Name, Call duration, Queue name] 
 
Where can we share scripts select correct answers from below list? - ANSWER-Export scripts from Org A 
 
Import them into Org B to share across organizations. 
 
How to add pr...
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GCD - Genesys Cloud CX Certified Developer - Consolidated Questions with correct Answers 2024
- Exam (elaborations) • 8 pages • 2024
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GCD - Genesys Cloud CX Certified Developer - Consolidated
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Genesys Cloud Architect Questions And Answers With Verified Solutions
- Exam (elaborations) • 52 pages • 2024
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Genesys Cloud Architect Questions And Answers With Verified Solutions 
 
Genesys Cloud Architect Questions And Answers With Verified Solutions
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Genesys Cloud Admin Latest Update Graded A+
- Exam (elaborations) • 21 pages • 2024
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Genesys Cloud Admin Latest Update 
 
Graded A+ 
 
Genesys Cloud Collaborate a social media app that helps users collaborate within the 
organization. It also serves as a directory that contains user details such as name, education, 
hobbies, skills, physical location, and department. 
 
Genesys Cloud Communicate has all the features of collaborate and provides users with 
telephony capabilities. Users can use a SIP phone or WebRTC-based Genesys Cloud phone for 
dialing and receiving calls. 
 
Ge...
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Genesys Cloud Implementation Questions and Answers Already Passed
- Exam (elaborations) • 23 pages • 2024
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Genesys Cloud Implementation 
Questions and Answers Already Passed 
 
What are the features of the Contact Center? 1. Automated Call Distribution (ACD) 
2. Real-time and historical reports 
3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or 
Zendesk, or generally to HTTP REST services 
4. Supervising tools for Quality Management and Workforce Management 
 
Who uses the collaborate feature? Every member of the organization, regardless of their role, 
uses t...
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Genesys Certified Cloud Partner (CCP) Questions And Answers With Verified Solutions
- Exam (elaborations) • 24 pages • 2024
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Genesys Certified Cloud Partner (CCP) Questions And Answers With Verified Solutions 
 
Genesys Certified Cloud Partner (CCP) Questions And Answers With Verified Solutions
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