Genesys cloud reporting - Study guides, Class notes & Summaries

Genesys Cloud Reporting & Analytics Questions and Answers 100% Pass For immediate, at-a-glance monitoring of key indicators and metrics what should you use? Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? Dynamic Views Dynamic views give you the ability to: 1. Customize views to see only the data for the dates you need. 2. Save your current view and settings to return quickly to that data. ...

Genesys Cloud Reporting & Analytics: Questions With Verified Solutions

Genesys Cloud Reporting & Analytics Questions And Answers | 2024 Study Solutions 100% Correct Answers Genesys Cloud Reporting & Analytics Questions And Answers | 2024 Study Solutions 100% Correct Answers

Genesys Cloud Reporting & Analytics Tested Exam Questions Reviewed And Revised With Correct Answers Already Passed!! 1. What is DNIS? - ANSWER The number dialed for the call. 2. What is system disposition? - ANSWER The first attempt result automatically set by outbound dialing due to call analysis and events during the call. 3. What does it mean if the Interactions have no data in the Duration, DNIS, or System Disposition columns? - ANSWER An agent previews but ...

Genesys Cloud Reporting & Analytics Tested Exam Questions Reviewed And Revised With Correct Answers Already Passed!! 1. What is DNIS? - ANSWER The number dialed for the call. 2. What is system disposition? - ANSWER The first attempt result automatically set by outbound dialing due to call analysis and events during the call. 3. What does it mean if the Interactions have no data in the Duration, DNIS, or System Disposition columns? - ANSWER An agent previews but ...

Genesys Cloud Reporting & Analytics questions with correct answers

Genesys Cloud Reporting & Analytics Exam Questions and Answers For immediate, at-a-glance monitoring of key indicators and metrics what should you use? - Correct Answer ️️ -Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? - Correct Answer ️️ -Dynamic Views Dynamic views give you the ability to: - Correct Answer ️️ -1. Customize views to see only the data for the dates you need. 2. Save...

For immediate, at-a-glance monitoring of key indicators and metrics what should you use? CORRECT ANSWER-Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? CORRECT ANSWER-Dynamic Views Dynamic views give you the ability to: CORRECT ANSWER-1. Customize views to see only the data for the dates you need. 2. Save your current view and settings to return quickly to that data. 3. Download the data for more...

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Genesys Cloud Reporting & Analytics Questions and Answers (Graded A)Genesys Cloud Reporting & Analytics Questions and Answers (Graded A)Genesys Cloud Reporting & Analytics Questions and Answers (Graded A)Genesys Cloud Reporting & Analytics Questions and Answers (Graded A) For immediate, at-a-glance monitoring of key indicators and metrics what should you use? - ANSWER-Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what ...