ServiceNow CSA Exam Questions With Correct Solutions!!

What are the different interfaces for accessing a ServiceNow Instance? - Answer--Now Platform User Interface -Service Portal -ServiceNow Mobile Classic -ServiceNow Agent What are the tree components of the Now Platform User Interface? - Answer--Banner Frame -Application Navigator -Content Frame What is a collection of users who share a common purpose? - Answer-Group Where can you locate product documentation? - A What is a collection of permissions used to grant access to different parts of the platform? - Answer-Role What is a common way of testing functionality for different roles? - Answer-Impersonate User A row represents what in the ServiceNow database - Answer-Record What are the three different types of context menus in a list view? - Answer--List -Column -Record What are the three components of a filter condition? - Answer--Field -Operator -ValueWhat defines which fields appear in a list and the order of said fields? - Answer-View Which field type displays as a check box on the form? - Answer-True/False Which field type displays information from another table? - Answer-Reference Which tool can be used to change the layout of the form view for all users? - Answer-Form Designer What are the three main components of the Form Designer? - Answer--Page Header -Field Navigator -Form Layout What allows fields to be populated automatically when applied? - Answer-Template Which UI action saves information for a new record and leaves the form? - Answer-Submit Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual? - Answer-My Groups Work What is the difference between Work notes and Additional Comments - Answer-Work notes are visible to only those who can view the task. Additional comments are visible to the customer (requestor) Which tab contains the activity stream for a task? - Answer-Notes Which tool enables users to collaborate on a task real-time and links conversations to records? - AnswerConnect Chat What can trigger a notification? - Answer-Record inserted or updated Event is firedA script What is used to get information from tables through referenced fields? - Answer-Dot-walking Which three tabs are used to configure an email notification? - Answer-When to send Who will receive What it will contain How is dot-walking used when configure a notification? - Answer--Identify the recipient (e.g. Users/Groups in fields) -Populate data in the notification (e.g. ${number} or ${URI_REF}) Which module opens the Report Designer Interface? - Answer-Reports View/Run Name three ways of sharing a report with other people in the organization. - Answer-Scheduled email Export to PDF Publish What are the four tabs used to guide the user through creating a new report in the report designer? - Answer-Data Type Configure Style What should you consider when exporting a report to PDF and share the exported file? - Answer-- Information may be obsolete -Access control is not enforced on exported data Which modules can you use to create a new table? - Answer-Tables Tables & ColumnsWhat is created by default when you create a new table? - Answer--Application Menu with the same name as the table Label -Module with the plural of the table Label What is specified in an access control list rule? - Answer--Object and Operation being secured -Permissions required to access the object What types of permissions can be configured in an access control rule? - Answer--Roles -Conditions -Script that set the answer variable to true or false In what order are access controls evaluated? - Answer-Table-level: most specifics to most general then field-level: most specific to most general Which object grants access to all table records? - Answer-table.None Which elevated role is required to modify access control rules? - Answer-security_admin Which module is used as the first step for importing data? - Answer-Load Data What are the steps for importing data using an import set? - Answer-Load the data Create a transform map Transform the data Clean up the import table Which option allows you to update existing target table records when importing data from an import set? - Answer-CoalesceWhich tool is used to determine relationships between fields in an import set and an existing table? - Answer-Transform Map What is defined as a series of tables containing assets and business services controlled by a company? - Answer-Configuration Management Database (CMBD) What is a CI? - Answer--Configuration Item -Can be tangible (hardware, software, servers, etc.) or intangible (business services, email, etc.) Which ServiceNow product can be used to populate the CMBD? - Answer-Discovery What are the three key tables in the CMBD? - Answer--cmdb -cmdb_ci -cmdb_rel_ci What is the module used to import word documents as articles? - Answer-Knowledge Articles Import Articles What access does a user need to be able to import articles to a knowledge base? - Answer-Can contribute Which module is used to view knowledge content by category? - Answer-Self Service Knowledge Which role can manage multiple knowledge bases? - Answer-knowledge_admin What tool controls the publishing and retiring process for knowledge articles? - Answer-Workflows What is used to determine user access to knowledge bases or a knowledge article? - Answer-User CriteriaWhat is created when an order is placed for a catalog item? - Answer--REQ# (Request) -RITM# (Requested Item) -SCTASK# (Service Catalog Task) Which module is used to add, updated, or remove catalog items? - Answer-Maintain Items What is attached to a catalog item and determines the fulfillment process? - Answer-Workflow What represents questions asked when ordering a catalog item? - Answer-Variables What represents multiple related items grouped as one request? - Answer-Order Guide What appears as a simplified form to create a record in a table? - Answer-Record Producer