Service Management notes

Dit is een samenvatting van volgende papers: - "Service Blueprinting: a practical technique for service innovation" - "Moving the Customer Experience Field Forward: Introducing the TCQ Nomenclature" - "Servitization: or why services managment is relevant for manufacturing environments" - "Problem-solving behaviour of nurses in a lean invironment" - "Understanding customer experience throughout the customer journey" - "The one number you need to grow" - "How to sell services m...

extensive summary of the book and all the additional material from class

This document has been prepared as a course material for the exam of ICR1, written exams. The chapters are specified by the teacher, there is also some extra information per lesson in the summary. I got this exam with a 6.1!!

The part of Services Management in English during the International Classroom in the third year. Extensive summary of 23 pages with the lessons + the book. Teachers: Knook & Klamer. Achieved with a 7.

extensive summary of all the theory in the book and additional materials from the powerpoints.

Service management summary, of the international classroom profession. written in english.

Het vak HRM van de International Classroom. bevat hoofdstuk 2 t/m 5, 9, 13, 15 en 18. Geschreven in het Engels.

All weeks and concepts in

Notes International Classroom l - Service Management Boek: Service Management; an integrated approach Lecture 3 Chapter 5: Designing HR practices that matter for service organizations Chapter 11 People practices that enable delivery

Notes lecture 2 International Classroom - Service management Boek: Service management; an integrated approach Lecture 2: Chapter 17: Managing services across national boundaries H17

Notes International Classroom l - Service management Book: Service Management; an integrated approach College 1: chapter 16 Developing sustainable strategies H16

Lecture 4 notes International Classroom l - Human Resource Management - Service Management Lecture 4: Performance scan H6 p. 184-203 H15 p. 462-469

Notes lecture 3 International Classroom l - Human Resource Management College 3: Performance management Boek: Service Management; an integrated approach H4 (the whole chapter) H18 p. 556-577

Lecture 2 notes International Classroom l - Human Resource Management Book: Service Management; an integrated approach H2 p. 73-91 H5 p. 155-176

Lecture Notes 1 International Classroom l - Human Resource Management Book: Service Management; an integrated approach H9 p. 267 - 284 H12 p 369 - 399

Service management summary, of the international classroom profession. written in english.

Het vak HRM van de International Classroom. bevat hoofdstuk 2 t/m 5, 9, 13, 15 en 18. Geschreven in het Engels.

All weeks and concepts in