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WGU C720 Pre-Test Questions and answers, 100% Accurate, Verified.
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WGU C720 Pre-Test Questions and answers, 100% Accurate, Verified. A company makes rulers that are designed to be 20 cm in length with allowance ±0.1 cm. If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the quality of the length of the rulers? Perfo...

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  • February 25, 2023
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  • 2022/2023
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  • wgu c720 pre test questions and answers
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  • verified a company makes rulers that are designed to be 20 cm in length with allowance ±01 cm if the actual length of a ruler is 202 cm

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WGU C720 Pre-Test Questions and
answers, 100% Accurate, Verified.

A company makes rulers that are designed to be 20 cm in length with allowance ±0.1 cm.




If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the quality of the
length of the rulers?




Performance

Features

Conformance

Serviceability

Aesthetics - ✔✔-Conformance




Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles?




Performance

Reliability

Features

Durability - ✔✔-Durability




Which quality management philosophy assigns cost to quality, defines quality by how well a product can
be used for its intended purpose, and uses Pareto charts?

,Deming's 14 points for management

Juran Institute's management theory

Taguchi methods

Shewhart cycle

Crosby's "Quality Is Free" - ✔✔-Juran Institute's management theory




Which quality management philosophy uses cause-and-effect fishbone diagrams for root-cause analysis,
emphasizes a bottom-up approach to quality, and considers standardization and quality control to move
together in improvement?




Six Sigma

Goldratt's theory of constraints

Deming's 14 points for management

Taguchi methods

Ishikawa's quality circle - ✔✔-Ishikawa's quality circle




An employee at a company thinks the department could improve its performance metrics by inspecting
100% of all finished product.




Which quality management philosophy would address this employee's opinion? - ✔✔-Deming: Cease
dependence on inspection to achieve quality. Eliminate the need for inspection. Build quality into the
product in the first place.

, A company sells garage doors through a national retailer and contracts with local installers to complete
the installations. The operations manager is responsible for completing the installations in a 14-day
period after the sale. The company will be penalized financially if it fails to achieve these objectives. The
operations manager's daily responsibilities include contacting installers to expedite orders and ensure
deadlines are met.




Which two tools that should be used to measure installer performance?




Choose 2 answers

Control charts to measure the time elapsed to completion

Fishbone diagram to chart the method, material, machine, and manpower

Gantt chart to measure how much performance has improved

Run charts to chart output around the 14-day central tendency - ✔✔-Control charts to measure the time
elapsed to completion




Run charts to chart output around the 14-day central tendency




Which method can a company use to relate customer needs and expectations to specific design
characteristics? - ✔✔-Quality function deployment




Six Sigma is adopted by a manufacturing company.




How can the company use Six Sigma to establish quality improvement?

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