AHLEI

AHLEI GUEST SERVICE REP CERTIFICATION EXAM Which of the following examples best describe the outcome of providing personalized guest services? -Answer- The guest will feel special and appreciated Delivering outstanding gust services means ? -Answer- Follow through until services are complete Which of the following is the most Important reason to be knowledgeable about your property and surrounding areas? -Answer- Guest see you as a trustworthy source of information Guest recovery is ...

AHLEI GUEST SERVICE REP CERTIFICATION EXAM Which of the following examples best describe the outcome of providing personalized guest services? -Answer- The guest will feel special and appreciated Delivering outstanding gust services means ? -Answer- Follow through until services are complete Which of the following is the most Important reason to be knowledgeable about your property and surrounding areas? -Answer- Guest see you as a trustworthy source of information Guest recovery is ...

AHLEI Exam Review 2022 with complete solution Which of the following statements about hotel food and beverage operations is TRUE? a. Hotel marketing efforts focus exclusively on attracting hotel guests to dine at the property's food and beverage outlets. b. Room service is typically the most profitable food service operation in a hotel. c. The restaurant manager in a hotel has greater decision-making powers than a manager of a freestanding restaurant. d. Catering responsibilities in a ...